题目
题型:不详难度:来源:
Most of us use the telephone several times a day to talk with friends or make social arrangements. These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/ her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted.
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?”
Put a smile in your voice. Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Obtain feedback. Make sure that caller understands the message correctly, especially where deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points.
1. What’s the main idea of this passage?
A. Using a telephone for business has strict rules.
B. While making a business phone call, you should be efficient first.
C. It’s necessary to learn how to use your phone for work.
D. The phone is playing a very important role in our daily life, especially in business.
2. Before calling, you have to ____.
A. stay at your company only. B. learn important data and figures by heart
C. get things ready for the communication D. choose the right time and place
3. What’s the meaning of the word “feedback”?
A. information B. present C. greeting D. reply
答案
小题1:C
小题2:C
小题3:D
解析
核心考点
试题【Most of us use the telephone several times a day to talk with friends or make so】;主要考察你对题材分类等知识点的理解。[详细]
举一反三
Great Britain is traditionally made up of three parts: England in the south, Scotland in north and Wales in the southwest.
England is the largest and most developed of all the three. Its area, about 130,000 square kilometers, takes up nearly 60% of the whole island. Its population is mere than 46 million which makes up 85% of the country"s whole population. The importance of England is so great in Britain that some foreigners just say “England” when they mean Britain. The same is true of the custom of speaking of the British people as the English who are the majority in the United Kingdom.
Scotland is the second largest both in area and population. It has an area of about 78,760 square kilometers, less than 30 % of the whole is land, with a population of 5 million, less than one-tenth of the total population.
Wales is the smallest of the three both in area and population. Its area, 20,700 square kilometers, makes up less than 9 % while its population, 2.7 million, does not exceed 5 % of the whole.
1. Which of the following maps shows the right position of England, Scotland and Wales? (E=" England" S=" Scotland" W = Wales)
2. If figure (图形) one below shows the area(面积) of Scotland, which picture in Figure two represents the area of Great Britain?
( Figure 1 ) Figure2:
3. If Figure one below shows the population of the island, which picture in Figure two shows the population of Wales?
New Year’s Eve is a time to celebrate and enter the new year with a smile on your face. This year, there’re plenty of local activities for all ages and interests, so the smiles will come easily.
BLUE CONCERT
Blues band the Coyotes is playing at the Dance Barn,at 8 Barn View in Sudden Valley, The show will start at 9 p. m. and benefit the charity Bikers Fighting Cancer. Tickets cost $10 in advance and $15 at the door. Call 224-2308 for more information.
NEW YEAR’S LAUGHS
Ring in the New Year and laugh out the old one at the Upfront Theatre Comic improvisers will hit on all the highlights of the year with The Last Laugh of 2008. The 9 p. m. show will cost $15 and is open to all ages. The 11 P. m. show is to 21 and older and costs $18, which includes a champagne (香槟酒) toast. Call 733-8855 for more information.
MAZE
For a fun activity earlier in the evening,walk the labyrinth (迷宫) at the Leopold Crystal Bellroom. Wander through the maze, based on the French Chartres Cathedral, for free from 4 to 9 P. m. Call 752-0048 for more information.
COUNTRY DANCING
At the Bellingham Eagles Hall, live local music will help get the dance started at 8 p. m. Tickets are $15 for adults, $10 for students and free for kids 12 and younger. For more information, call 676-1554.
1. In what way do these activities have in common?
A. They’re all held in the same day. B. They’re all held by the same organization.
C. They’re all organized for children. D. They’re all about the dancing and music.
2. Which of the following activities may be free for Tom aged 16?
A. COUNTRY DANCING. B. NEW YEAR"S LAUGHS.
C. MAZE. D. BLUE CONCERT.
3. If you want to know something about the Coyotes at 8 Barn view, you"d better call .
A. 676-1554 B. 733-8855 C. 752-0048 D. 224-2308
4. Which of the followings will be the highlights of NEW YEAR"S LAUGHS?
A. Wander through the maze. B. The champagne toast.
C. Its live music. D. The Last Laugh of 2008.
5. It can be inferred from the text that .
A. $10 is enough to book a ticket to Blue Concert B. you can read the text on a telephone book
C. all these activities are international ones D. New Year’s Laughs will hold shows three times
The film “Avatar” has received great popularity around the world. It turned out to be a great success. The film got $1 billion in ticket sales in a very short time. The story in the film happens on an alien planet called Pandora where many strange species live. Among the planet’s inhabitants(居民,栖息动物),the one that has the most similarities with humans is the Na’vi, and it is the struggle between the Ma’vi and human invaders(入侵者) that forms the story of the film.
As to the factors(因素) leading to the film’s success, many think that the entertaining feast(盛宴) for the eyes and the wonderful story shouldn’t be forgotten, but the new language invented especially for the film which provides audiences with a new experience also plays an important part.
In order to increase the truthfulness of an alien race(外星人), the film’s director James Cameron asked an expert in languages from the University of Southern California to invent a language for the Na’vi. Professor Paul Frommer combined the languages spoken among Indians, Africans and mid-Asians and worked with James Caneron for four years to create the Na’vi language based on the original 30 words that the director had already come up with.
According to Professor Frommer, the most important characteristic of the Na’vi language is that it could be pronounced. “This is an alien language but obviously it has to be spoken by human actors and actresses,” Professor Frommer told the BBC, “it has to sound natural and it should make human beings comfortable when using it.”
The language has a vocabulary of around 1000 words but Progessor Formmer hopes to enlarge the vocabulary in possible follow-ups to the film and in video games. The professor hopes that one day his creation will be as successful as the Klingon alien language from the “Star Trek”films. “There’s a translation of Hamlet into Klingon and it has received great popularity among the audiences,” says Professor Frommer,“if anything like this happens to the Na’vi language, I’d be very happy.”
1. What do we know about“Avatar” from this passage?
A. The story in it is a moving love story.
B. It brings the producer $1 billion in total.
C. The story in it happens on an alien planet.
D. It talks about humans and aliens’ friendship.
2. The director of “Avatar” James Cameron had a language invented for the Na’vi to
A. make the film a whole mystery B. make the Na’vi more believable
C. make the Na’vi different from humans D. make the film have specific characteristics
3. Who first created the basic words of the Na’vi language?
A. Paul Frommer. B. An Indian. C. James Cameron D. Hamlet.
4. The important feature of the Na’vi language is that
A. it can be spoken by humans B. it has just 30 original words
C. it has a vocabulary of 1000 words. D. it is like the Klingon alien language
5. We can infer from the passage that
A. James Cameron will produce follow-ups to “Avatar”
B. the Na’vi language is another kind of the Klingon language
C. the director believes the Na’vi language will be popular
D. Paul Frommer hopes to add new words to the Na’vi language
A study of art history might be a good way to learn more about a culture than is possible to learn in general history classes. Most typical history courses concentrate on politics, economics, and war. But art history focuses on much more than this because art reflects not only the political values of a people, but also religious beliefs, emotions, and psychology. In addition, information about the daily activities of our ancestors — or of people very different from our own — can be provided by art. In short, art expresses the essential qualities of a time and a place, and a study of it clearly offers us a deeper understanding than can be found in most history books.
In history books, objective(客观的) information about the political life of a country is presented; that is, facts about politics are given, but opinions are not expressed. Art, on the other hand, is subjective(主观的): it reflects emotions and opinions. The great Spanish painter Francisco Goya was perhaps the first truly “political” artist. In his well-known painting The Third of May, 1808, he criticized the Spanish government for its misuse of power over people. Over a hundred years later, symbolic images were used in Pablo Picasso’s Guernica to express the horror of war. Meanwhile, on another continent, the powerful paintings of Diego Rivera, Jose Clemente Orozco, and David Alfaro Siqueiros — as well as the works of Alfredo Ramos Martinez — depicted these Mexican artists’ deep anger and sadness about social problems.
In the same way, art can reflect a culture’s religious beliefs. For hundreds of years in Europe, religious art was almost the only type of art that existed. Churches and other religious buildings were filled with paintings that depicted people and stories from the Bible. Although most people couldn’t read, they could still understand biblical stories in the pictures on church walls. By contrast, one of the main characteristics of art in the Middle East was (and still is) its absence of human and animal images. This reflects the Islamic belief that statues are unholy(不圣洁的).
1. More can be learned about a culture from a study of art history than general history because art history ____________.
A. shows us the religious beliefs and emotions of a people in addition to political values
B. provides us with information about the daily activities of people in the past
C. gives us an insight into the essential qualities of a time and a place
D. all of the above
2. Art is subjective(主观的) in that _________.
A. a personal and emotional view of history is presented through it
B. it can easily rouse our anger or sadness about social problems
C. it will find a ready echo in our hearts
D. both B and C
3. Which of the following statements is true according to the passage?
A. Unlike Francisco Goya, Pablo Picasso and several Mexican artists expressed their political opinions in their paintings.
B. History books often reveal the compilers’ political views.
C. Religious art remained in Europe for centuries the only type of art because most people regarded the Bible as the Holy Book.
D. In the Middle East even today you can hardly find any human and animal figures on palaces or other buildings.
4. The passage mainly discusses __________.
A. the difference between general history and art history
B. the making of art history
C. what we can learn from art
D. the influence of artists on art history
5. It may be concluded from this passage that __________.
A. Islamic artists have had to create architectural decoration with images of flowers or geometric forms
B. history teachers are more objective than artists
C. it is more difficult to study art history than general history
D. people and stories from the Bible were painted on churches and other buildings in order to popularize the Bible
第二节 信息匹配(共5小题;每小题2分,满分10分)
阅读下列应用文及相关信息,并按照要求匹配信息。请在答题卷上将对应题号 的相应选项字母涂黑。
以下是儿童读物的信息:
You and Me, Baby
Reading level: Baby-Grade 1 Hardcover: 40 pages Language: English List Price: $15.95 Price: $12.44 & eligible for FREE Super Saver Shipping on orders over $25. You Save: $3.51 (22%) Availability: In Stock. Ships from and sold by Amazon.com. Gift-wrap available. Only 4 left in stock — order soon (more on the way). Want it delivered Thursday, September 27. |
Reading level: Baby-Preschool Hardcover: 16 pages Language: English Price: $11.16 & eligible for FREE Super Saver Shipping on orders over $25. Availability: In Stock. Sold by Amazon.com. Gift-wrap available. Want it delivered Thursday, September 2. Book Description: It’s bath time for Scruff. But does anyone know where he’s hiding? Have the cows seen him? Moo-no! How about the pigs? Oink-no! Looking for that dog is just too tough! But not for toddlers. If they look carefully, they’ll find Scruff hiding on every pop-up page! |
Reading level: Ages 4-8 Hardcover: 64 pages Language: English Price: $11.55 Availability: Sold all year round and choose One-Day Shipping at checkout. Book Description: Once there was a tree...and she loved a little boy. Every day the boy would come to the tree to eat her apples, swing from her branches, or slide down her trunk...and the tree was happy. |
Reading level: Ages 6-10 Hardcover Comic: 62 pages Language: English List Price: $16.95 Price: $11.53 & eligible for FREE Super Saver Shipping on orders over $25. You Save: $5.42 (32%) Availability: In Stock. Ships from and sold by Amazon.com. Gift-wrap available. Want it delivered Thursday, September 12. Order it at once, and choose One-Day Shipping at checkout. |
Reading level: Baby-Preschool Board book: 30 pages Language: English List Price: $8.99 Price: $8.99. Availability: In Stock. Ships from and sold by Amazon.com. Book description: Perhaps the perfect children"s bedtime book, Goodnight Moon is a short poem of goodnight wishes from a young rabbit preparing for — or attempting to postpone — his own slumber. He says goodnight to every object in sight and within earshot, including the "quiet old lady whispering hush." |
F. Guess How Much I Love You (Board book)
Reading level: Ages 9-12 List Price: $6.99 Price: $6.99 & eligible for FREE Super Saver Shipping on orders over $25. Availability: In Stock. Ships from and sold by Amazon.com. Gift-wrap available. Want it delivered Thursday, September 27. Order it in the next 19 hours and 55 minutes, and choose One-Day Shipping at checkout. Book description: All children want reassurance that their parents" love runs wide and deep. In Guess How Much I Love You, a young rabbit named Little Nutbrown Hare thinks he"s found a way to measure the boundaries of love. |
以下是购书者或小读者的信息。请匹配购书者或小读者的信息与他们对应的读物。
56. Mrs. Green is a nurse in a hospital in London. She has a lovely daughter. She often says to her "Hey, Baby! Look at you, looking at me, looking at you looking at me". She is going to send her daughter to Grade 1 this September and buy a book with 40 pages for her.
57. Joe enjoys reading picture books about animals. He often buys some new ones. Last Saturday he bought a new book. There is such a sentence on the first page: “In a heartwarming twist on the ‘I-can-do-anything-you-can-do-better’ theme, Little Nutbrown Hare goes through a series of declarations regarding the breadth of his love for Big Nutbrown Hare”.
58. Tong Tong is five years and two months old now. His father bought him a story book for his birthday on July 2. Now he is reading “But as the boy grew older he began to want more from the tree, and the tree gave and gave and gave. … ”.
59. Mr. Smith lives in New York City. He has a two-year-old grandson, who likes to listen to some stories about animals and read picture books with a hide-and-seek adventure and lots of pop-up surprises on every page!
60. Susan’s mother bought her a new book today. In this book, there are many good bedtime activities — a reappearing little mouse is particularly pesky. By the end of the little rabbit"s goodnight poem, the story has quieted to a whisper, and the drawings have darkened with nightfall. As you turn the last page, you can expect a sleepy smile and at least a yawn or two.
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