题目
题型：期末题难度：来源：
are unsatisfied or angry about their own personal lives. The complainer has a need for their concerns to be
accepted. Whether it is in their professional or personal life, the complainer can"t have peace of mind until
someone listens to their concerns. They feel dissatisfied and they don"t just want things to change-they want
to be heard and understood. The key to effectively dealing with a complainer is by using your active listening
skills and trying to understand what their interests and needs are. They want to be heard and acknowledged-
not ignored and argued with.
Listen to the concerns. It"s not enough sometimes just to fix the problems. The person has a psychological
need for someone to acknowledge his or her concerns. Let them get all of these piled frustrations (挫折) out
of their system before you address the problem. Listen and accept what they have to say. Encourage them to
keep on talking until all these frustrations have been let out.
Empathy (同情) with them. Imagine yourself walking around in their shoes and see the situation from
their point of view. Empathy is an important tool that you can use to serve cooperation. Use empathetic
statements such as, "If l were in your shoes, I"d be really angry, too."Reword their concerns back in your
own words. This lets them know that you have been listening and have understood everything correctly.
Repeating is also a powerful agreement-building tool.
Ask them what they would like you to do. In most cases, you will already know what the person wants,
but ask them what they would like you to do because it lets them walk away happy.
B. If I wore your shoes, I would also be happy too
C. If I were in your situation, I would also be angry
D. If I knew the situation of your shoes, I would not wear them
B. They are concerned about others" life.
C. They are dissatisfied with both their job and their life.
D. They need a listener and understanding.
a listener?
B. I"m also unsatisfied with my own job.
C. Pardon? What job would you like better?
D. What can I do for you?
B. teach readers to be patient with complainers
C. help deal with complainers" problems
D. help readers listen to complaints better
答案
核心考点
试题【阅读理解。 Complainers have a complaint about everything in their life. This usua】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
make big changes-or change your job-but you can make small adjustments to your routine that can make every
day seem, well, a little less routine.
1. Switch Your Seat
Change your outlook at the office by changing your office. Ask your supervisor to help you find a new desk.
Even switching desks with a neighboring co-worker can offer a fresh atmosphere.
If it"s not possible to change your location, see if you can change your desk"s direction. A new view can be
just as refreshing as a new location.
2. _____
Start and end your day in a different way. Consider a new mode of transportation, if it"s possible. Take a
subway. Ride a bike on sun- ny days. Carpool with a co-worker. Use a new route to get to your job. You needn"t
change it for ever-just long enough to help you escape the boredom.
3. Find a New Work Style
Sick of attending that long-standing Monday morning meeting? Try to change it to the afternoon.
If you find yourself feeling most bored in the afternoons, try to arrange to do your favorite tasks then and
tackle less desirable projects in the mornings.
If you usually communicate with co-workers via email and instant messaging, start dealing with people face
to face. Increased communication with co-workers may help improve your mood.
4. Get and Set a Goal
If your work is short of objectives, it"s no wonder that work has become boring. Identify a goal and set an
"achieve by" date for it.
Your goal needn"t be lofty as long as you have sufficient enthusiasm for it. Perhaps you want to make a new
project. Maybe you"d like to pursue a promotion. Or you may even set a goal of finding a new job altogether.
Whatever it is, actively move toward an objective.
_____________________________________________________________________
2. Which sentence in the text is the closest in meaning to the following one?
You will feel bored when you are not working towards something.
_____________________________________________________________________
3. Fill in the blank in Paragraph 5 with proper words. (within 8 words).
_____________________________________________________________________
4. List three methods of escaping from boredom in your daily life. (within 5 words for each)
_____________________________________________________________________
5. Translate the underlined sentence in the last paragraph into Chinese.
①_____________________________________________________________________
②_____________________________________________________________________
③_____________________________________________________________________
best friends with her roommates. But things didn"t turn out that way. Psych 101, the course she thought would
be a first-semester favorite, turned out to be a struggle. And her roommates were as different from Katie as the
student restaurant"s mystery meat was from her mom"s roasted pork.
Living away from home tends to be the toughest adjustment for first-year students. You may feel homesick
in your first weeks or months. It can help to call, write, or email your parents and friends making them know
how you"re doing. You can also talk with your roommates. As first-year students themselves, "re probably
experiencing many of the same fears and worries that you"re dealing with.
But what if you don"t get along well with your roommates?
In some cases, it can be a good thing if you and your roommates aren"t much alike. Different views on things
may be helpful, so respect your differences no matter what they are.
If you and your roommates don"t get along well, it can help to find someone who you feel does understand
you, which should be easy on a campus with so many people. Many schools have student organization nights
where all of the campus clubs gather and promote their organizations, so you can meet people with the same
interests there as you. You"ll also meet tons of people in class or in your dorm building.
As homesickness, painful throats, sprained (扭伤的) ankles and wisdom teeth that act up are common
among college students, you should check out your student guidebook or your school"s website to find out
information about the university health center.
If you think you cannot deal with your problems, make a stop at the school counseling (咨询) center. First-
year troubles are something the counselors know well. You can get help there.
B. Katie felt satisfied when her college life started
C. Katie wasn"t used to the new environment in college at first
D. Katie has fallen behind in her study after the first semester in college
B. Share fears and worries with your parents.
C. Talk to your roommates about it.
D. Get along with your roommates.
B. Not making friends with them.
C. Developing the same interests as them.
D. Not talking with them.
B. Communication is important in college.
C. How you can adjust to your first year in college.
D. How schools help freshmen to get used to college life.
every cell in my body woke up and 3_____ was like discovering a whole new dimension of life. During the trip,
I first became aware of the vivid colors 4_____ (围绕) me and the fantastic corals, in and around 5_____ all
kinds of elegant fish 6_____ (be) swimming among them. 7_____ there are still something 8_____ made me
feel 9_____ (害怕). For example, I didn"t want to get close to the eel, the giant clam and the grey reef sharks,
for they made me scared to death 10_____ a moment.
These days I am very busy. I am trying to (4)_______ (适应) these conditions. However, one thing is
(5)_______ (肯定的). My students (6)_______ (没有概念) of doing experiments. (7)_______ (前几天),
I showed them the weekly chemistry experiment, who had never (8)_______ (遇到) anything like this
before. So they fled. (9)_______ (说实话), I doubt whether I am (10)_______ (改变,有影响) to these
boys" lives at all.
on every high street. The charity shop is a British institution, selling everything from clothes to electric goods,
all at very good prices. You can get things you won"t find in the shops anymore. The thing I like best about
them is that your money is going to a good cause and not into the pockets of profit-driven companies, and you
are not damaging the planet, but finding a new home for unwanted goods.
The first charity shop was opened in 1947 by Oxfam. The famous charity"s appeal to aid postwar Greece
had been so successful it had been flooded with donations (捐赠物). They decided to set up a shop to sell
some of these donations to raise money for that appeal. Now there are over 7,000 charity shops in the UK. My
favourite charity shop in my hometown is the Red Cross shop, where I always find children"s books, all 10 or
20 pence each.
Most of the people working in the charity shops are volunteers, although there is often a manager who gets
paid. Over 90% of the goods in the charity shops are donated by the public. Every morning you see bags of
unwanted items outside the front of shops, although they don"t encourage this, rather ask people to bring things
in when the shop is open.
The shops have very low running costs: all profits go to charity work. Charity shops raise more than ￡110
million a year, funding (资助) medical research, overseas aid, supporting sick and poor children, homeless and
disabled people, and much more. What better place to spend your money? You get something special for a very
good price and a good moral sense. You provide funds to a good cause and tread lightly on the environment.
B. its great variety of goods
C. its spirit of goodwill
D. its nice shopping environment
B. deal with unwanted things
C. raise money for patients
D. help a foreign country
B. The staff are usually well paid.
C. 90% of the donations are second-hand.
D. They are open twenty-four hours a day.
A. What to Buy a Charity Shops.
B. Charity Shop: Its Origin & Development.
C. Charity Shop: Where You Buy to Donate.
D. The Public"s Concern about Charity Shops.
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