Have you ever asked your customers and potential customers how they"d like to hear from you?Some of them might check email messages regularly throughout the day; some of them might check their messages only once or twice a day; and some of them might not use email at all. If you"ve been automatically using email to avoid lengthy phone conversations, first check to see if that"s also your customers" preferred method of communication.Then consider the benefits of picking up the phone. I know, email is convenient.It gives you a record of what was said, and it lets you communicate without wasting any time on chitchat.But it also removes that little human bond of friendliness.It prevents you from finding a common ground-such as a shared interest in a hobby.The phone allows that. Using the telephone also aids in communication.A misunderstood question in an email can take several messages back and forth to clarify.On the phone you can say "No, I meant..."and then you can restate your question in a different way.Instead of being a timewaster, the phone can sometimes be a timesaver. Be sure to ask your customers if they"d prefer documents sent to them by email or fax -because some people really do prefer the fax.Remember that they"re busy too.They might not want to sit at their computer opening files and printing pages of documents.For some, it"s much more convenient to walk over to the fax machine and pick up the preprinted documents. There"s an old saying:People don"t care how much you know until they know how much you care.Let your customers know that you care about communicating with them in their way.Asking is merely adding another level of customer service. Knowing how your people like to communicate can be even more important with prospective customers. Say you"re sending a proposal for a project and competing with another vendor.If you assume that your prospective client reads his or her email regularly you might transmit your proposal as an attachment. If your assumption is wrong, and if your competitor has taken the time to learn that your prospective customer really wants to receive documents via fax, your prospective client might not even see your proposal until after the job is awarded. It only takes a minute to ask the question, and it might make a big difference in your income. Ways of__1__with your customers
| Advantages | Disadvantages | 2 ways | | | Using email | 3 long phone conversations. | There is a 4 of friendliness. | Using the tele phone | ?Help you find what others have in__5__with yourself. ?Help you to__6__time in communication.
| Maybe the conversation 7 long. | Using the fax | Busy people can gain more time,, by means of picking up the preprinted 8 . | | 9 | Knowing your customers"way of communication might have an__10__on your income.
| |
1.communicating 2.Various/Different/Varied 3.Avoid 4.lack 5.common 6.save 7.lasts 8.documents 9.Summary/Conclusion 10.influence/effect/impact |
核心考点
试题【阅读理解 Have you ever asked your customers and potential customers how they"d l】;主要考察你对 题材分类等知识点的理解。 [详细]
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完形填空 | You have waited 45 minutes for the valuable 10 minutes" break between classes.But when the bell for the next class rings, you can"t __1__ how quickly time has passed. If you are familiar with this __2__, you"ll know how time flies when you are having fun and__3__ when you are bored.Now scientists have __4__ a reason why this is the case. Scans have shown that patterns of activity in the brain __5__ according to how we focus on a task. When we are __6__, we concentrate more on how time is passing.And this makes our brains __7__ the clock is ticking more slowly. In an experiment __8__ by a French laboratory,12 volunteers watched an image __9__ researchers monitored their brain activity. The volunteers were told to __10__ concentrate on how long an image appeared for, then __11__ the color of the image, and thirdly, study both duration and color.The results showed that__12__ was more active when the volunteers paid attention to__13__ subjects. It is thought that if the brain is __14__ focusing on many aspects of a task, it has to__15__its resources, and pays less attention to the clock.__16__, time passes without us really __17__ it, and seems to go quickly.If the brain is not so active, it concentrates its __18__ energies on monitoring the passing of time.__19__, time seems to drag. Next time you feel bored __20__, perhaps you should pay more attention to what the teacher is saying! | ( )1. A. guess ( )2. A. view ( )3. A. drags ( )4. A. thought over ( )5. A. change ( )6. A. sleepy ( )7. A. report ( )8. A. produced ( )9. A. so ( )10. A. partly ( )11. A. remember ( )12. A. the researchers ( )13. A. less ( )14. A. busy ( )15. A. focus ( )16. A. However ( )17. A. recognizing ( )18. A. enough ( )19. A. In fact ( )20. A. in class | B. learn B. point B. stops B. made up B. develop B. bored B. think B. carried B. when B. quickly B. focus on B. the experiment B. no B. likely B. gather B. Furthermore B. watching B. full B. As a result B. with work | C. believe C. scene C. backs C. suggested C. grow C. excited C. decide C. tried C. while C. how C. forget C. the clock C. fewer C. ready C. reach C. Therefore C. noticing C. right C. For example C. in mind | D. doubt D. chance D. gains D. come up with D. slow D. active D. see D. performed D. but D. first D. tell apart D. the brain D. more D. sure D. spread D. Finally D. counting D. proper D. Instead D. of lessons | 阅读理解 | Adopting a vegan diet dramatically(显著地)reduces one person"s impact on the environment. It would help deal with the problem of climate change if people ate less meat, according to a government agency. A leaked email to a vegetarian campaign group from an Environment Agency official expresses sympathy with the environmental benefit of a vegan diet, which bans dairy products and fish. The agency also says the Department for Environment, Food and Rural Affairs(DEFRA)is considering recommending eating less meat as one of the key environmental behavior changes needed to save the planet. It says that this change would have to be introduced"gently"because of"the risk of alienating(使疏远) the public". David Miliband, the Environment Secretary, has raised the issue that farm animals are blamed for producing large amounts of powerful greenhouse gas, methane, and told farmers they need to do something about it but the agency"s response appears to go further than official advice. It has provoked(引起)an immediate response from the National Farmers Union, which said the suggestion was"simplistic"and"a cause of concern". The agency"s official was responding to an email from the vegan group Viva, which argues that it is more efficient to use land to grow crops for direct consumption by humans rather than feeding them to dairy cows or livestock(家畜)raised for meat. The campaign group entered a comment on the Environment Ageney"s website saying:"Adopting a vegan diet reduces one person"s impact on the environment even more effective than giving up their car or forgoing several plane trips a year!Why aren"t you promoting this message as part of your World Environment Day campaign?" An agency official replied:"While potential benefit of a vegan diet in terms of climate impact could be very significant, encouraging the public to take a lifestyle decision as substantial as becoming a vegan would be a request that few are likely to take up." You will be interested to hear that the Department for Environment, Food and Rural Affairs is working on a set of key environmental behavior changes to mitigate climate change.Consumption of animal protein has been highlighted within that work.As a result the issue may start to figure in climate change communications in the future.It will be a case of introducing gently as there is a risk of alienating the public. "Future Environment Agency communications are unlikely to ever suggest adopting a fully vegan lifestyle, but certainly encouraging people to examine their consumption of animal protein could be a key message." Juliet Gellatley, director of Viva, said, "I think it is extraordinary that a government agency thinks becoming a vegetarian or a vegan could have such a positive impact on the environment yet it is not prepared to stand up and argue the case." A DEFRA spokesman said:"The government is not telling people to give up meat.It isn"t the role of government to enforce a dietary or lifestyle change on any individual."
| 阅读理解。 | How often do you sit still and do absolutely nothing. The usual answer these days is"never". or "hardly ever". As the pace of life continues to increase,we are fast losing the art of relaxation. Once you are in the habit of rushing through life,being on the go from morning till night,it is hard to slow down. But relaxation is essential for a healthy mind and body. Stress is fl natural part of everyday life. There is no way to avoid it, since it takes many and varied forms-driving in traffic,problems with personal relationships are all different forms of stress. Stress,in fact,is not the"baddy"it is often reputed to be. A certain amount of stress is vital to provide motivation and give purpose to life. It is only when the stress gets out of control that it can lead to poor performance and ill health. The amount of stress a person can withstand depends very much on the individual. Some people are not afraid of stress,and such characters are obviously prime material for managerial responsibilities. Others lose heart at the first sight of unusual difficulties. When exposed to stress,in whatever form,we react both chemically and physically. In fact we make a choice between "fight" or "fright" and in more primitive days the choice made the difference between life and death. The crisis we meet today are unlikely to be so extreme,but however little the stress,it involves the same response. All the energy is shifted to cope with the stress. It is when such a reaction lasts long,through continued exposure to stress,that health becomes endangered. Such serious conditions as high blood pressure and heart disease have established links with stress. Stress in some people produces stomach disorders,while others experience tension headaches. Since we cannot remove stress from our 1ires,We need to find ways to cope with it. | 1. People are finding less and less time for relaxing themselves because . | A. they are working harder than they used to B. they are often too busy to find the time C. they are not clear of how to relax by themselves D. they are suffering from the effects of stress | 2. What is implied but not stated in the passage? | A. The art of relaxation can greatly help people bear stress. B. People in primitive days know certain ways to deal with stress. C. If one gets into the habit of relaxing every day he can overcome stress easily. D. Stress can lead to serious health problem if one is exposed to it for too long. | 3. The underlined sentence in Paragraph 2 suggests that . | A. stress is not always a bad thing for people B. stress has a bad reputation of causing ill health C. stress is not so terrible as people often believe it to be D. stress is always harmful to people all the time | 4. According to this passage,which of the following statements is true? | A. Relaxation in life only benefits us mentally. B. Different people can stand different amounts of stress. C. All the stress can lead to poor performance. D. Large amounts of stress is important to people"s lire. | 5. What is the writer"s attitude to stress according to the passage? | A. Stress as well as relaxation is essential for a healthy mind and body. B. Stress should not be rid completely from the life. C. Stress produces both positive and negative effects on people. D. People usually work better under stress if they are healthy. | 阅读理解。 | 阅读下面短文,并根据短文后的要求答题(请注意问题后的字数要求). Modern inventions have speeded up people"s lives amazingly. Motor cars cover a hundred miles in lithe more than an hour,aircraft cross the world inside a day,while computers operate at lightning speed. Indeed,this love of speed seems never ending. Every year motor cars are produced which g o even faster and each new computer boasts(吹嘘)of saving precious seconds in handling tasks. All this saves time,but at a price. When we lose or gain half a day in speeding across the world in an airplane,our bodies tell us so. We get the uncomfortable feeling known as j et lag; our bodies feel that they have been left behind in another time zone. Again,spending too long at computers results in painful wrists and fingers. Mobile phones also ,according to some scientists;too much use may put harmful radiation into our brains,a consequence we do not like to think about. However,what do we do with the time we have saved? Certainly not relax,or so it seems. We are so accustomed to constant activity that we find it difficult to sit and do nothing or even just one thing at a time. Perhaps the days are long gone when we might listen quietly to a story on the radio,letting imagination take us into another world. There was a time when some people"s lives were devoted simply to the cultivation(耕耘)of the land or the care of cattle. No multi tasking there;their lives went on at a much gentler pace,and in a familiar pattern. There is much that we might envy about a way of life like this. Yet before we do so,we must think of the hard tasks our ancestors faced:they farmed with bare hands,often lived close to hunger,and had to make tools from wood and stone. Modern machinery has freed people from that primitive existence. 1. What"s the passage mainly about?(within 10 words) 2. List the difficulties our ancestors met according to the text. (within 15 words) ① ② ③ 3. Fill in the blank in the 2nd paragraph with proper words or phrases. 4. Why do we make new products more and more time-saving according to Paragraph 1 of this passage? 5. Translate the underlined sentence in the 3rd paragraph into Chinese. | 完形填空 | A group of class friends, highly established in their careers, got together to visit their old university professor.Conversation soon __1__ into complaints about stress in work and life. Offering his guests coffee, the professor went to the __2__ and returned with a large pot of coffee and a couple of __3__-porcelain, plastic, glass, crystal, some __4__ looking, some expensive, some delicate-telling them to __5__ themselves to the coffee. When all the students had a cup of coffee in __6__, the professor said :" If you noticed, all the nice looking expensive cups were taken up, __7__behind the plain and cheap ones.While it is normal for you to __8__only the best for yourselves, that is the __9__ of your problems and stress.Be assured that the cup itself __10__ no quality to the coffee.In most cases, it is just more expensive and in some cases even hides what we drink.__11__ all of you really wanted was coffee, not the cup, but you __12__ went for the best cups...And then you began __13__ each other"s cups.Now consider this: Life is the __14__, the jobs, money and position in society are the cups.They are just tools to hold and contain life, and the type of cup we have does not __15__, nor change the quality of life we__16__.Sometimes, by concentrating only on the cup, we__17__to enjoy the coffee God has __18__ for us.God brews the coffee, not the cups… Enjoy the coffee!" The happiest people don"t have the best of everything.They just __19__the best of everything. Live simply.Love generously.Care deeply.Speak kindly.Leave the __20__to God. | ( )1. A. stopped ( )2. A. livingroom ( )3. A. cups ( )4. A. plain ( )5. A. devote ( )6. A. stomach ( )7. A. falling ( )8. A. hope ( )9. A. source ( )10. A. adapts ( )11. A. As ( )12. A. consciously ( )13. A. looking ( )14. A. tea ( )15. A. sign ( )16. A. spend ( )17. A. fail ( )18. A. shown ( )19. A. keep ( )20. A. complex | B. looked B. waitingroom B. pans B. clean B. help B. hand B. leaving B. wish B. resource B. puts B. What B. cheerfully B. glaring B. water B. say B. live B. succeed B. taken B. take B. remains | C. grew C. bedroom C. bowls C. ugly C. dedicate C. mind C. hiding C. need C. energy C. adds C. That C. deliberately C. eyeing C. wine C. define C. hate C. tend C. sent C. make C. rest | D. turned D. kitchen D. bottles D. fine D. enjoy D. mouth D. keeping D. want D. reason D. applies D. Which D. bravely D. glancing D. coffee D. signal D. love D. manage D. provided D. hold D. complaints |
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