题目
题型：不详难度：来源：
小题1:I wonder those sentences on the blackboard.(set)
我想知道你是否写下了黑板上的那些句子。
小题2:The girl, suffered a lot in that accident. (talk)
和我交谈的女孩，在那次事故中承受了太多痛苦。
小题3:He pretended to forget this as if . (happen)
他假装忘记了这件事，就好像什么都没有发生一样。
小题4:He is a stubborn person who . (get)
他是个固执的人，很难相处。
小题5:We told a white lie to him __________ _ __upset him.(order)
为了不让他难过，我们撒了个善意的谎言。
小题6:He had a lot of trouble his spare time. (use)
他不懂得充分利用他的闲暇时间。
小题7:Today the public________ food safety after the incident happened.(concern)
这个事件发生后，公众担忧食品安全。
小题8:She found it hard to trust her husband and insisted that he wherever he went.(tell)
她发现很难相信她的丈夫，坚持要求他无论到哪里都应该告诉她。
小题9:Never , otherwise I would have recognized him .(see)
我从来没有看见过他，否则我就已经认出他来了。
小题10:As we all know, naughty. (all)
我们都知道，不是所以的孩子都是调皮的。
答案
小题1:whether you have set down
小题2:with whom I talked / whom I talked with/who talks/talked with me
小题3:nothing had happened
小题4:is hard/difficult to get along/on with
小题5:in order not to
小题6:(in) making full/the best use of
小题7:is/are concerned about
小题8:(should) tell her
小题9:have I seen him
小题10:not all children are/all children are not
解析
试题分析：
小题1:whether引导宾语从句，记下set down
小题2:考查定语从句：talk with sb和某人交谈，with可以在whom前面，也可以在定语从句后面
小题3:as if后面接虚拟语气：和过去相反用过去完成时：nothing had happened
小题4:考查句型：sb +be+adj+to do和某人相处 get along/on with
小题5:为了不：in order not to
小题6:have trouble （in）doing做…有困难，充分利用： make full/the best use of
小题7:担忧be concerned about，主语是the public，be动词用is/are
小题8:insist表示“坚持要求”后面的宾语从句用 (should) do
小题9:never置于句首谓语用部分倒装：have I seen him
小题10:考查部分否定：不是所有的….都not all …/all…. not
点评：根据汉语意思和英语句子中所缺内容选用适当的短语可句型，注意主谓一致和时态。
核心考点
举一反三
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It"s the quality of service that determines whether the customer remains with the company． However, many a time organizations don"t focus on customer relationship management, and that"s what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It"s they who are the boss, and it"s because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．" End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they"ve finished．Once they"ve finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you"ll be in business．
| Title | How to小题1: customer service |
| Meaning | The way companies behave towards their customers． |
| Importance | The quality of service determines whether companies can小题2: their customers．For example, bad service can result in小题3: customers． |
| 小题4: | ☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer 小题5: to their problems． ◇Understand customers"小题6: from a particular situation, their body language, tone of voice and words． ◇Never小题7: that you know the customer"s needs． ☆Make customers feel they are important and treat them as individuals by using their first name and praising them小题8: . ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don"t小题9: , the customer when he is speaking angrily． ◇Calm the customer down by making an小题10: after he finishes speaking． |
Some people believe that greed and selfishness has become the basis of modern society, and we should return to the old traditions of family and community then we will have a better life. To what extent do you agree or disagree with the above opinion?
In this fast-paced world, many values are undergoing major changes. While people traditionally prioritize caring, sharing and generosity in life and work, modern people seem to be more self-absorbed and self-concerned.
Modern people act selfishly to survive the harsh competition of life. They say that it is a jungle out there. To survive, you have to fight with whatever means that come handy. Obviously greed and selfishness go perfectly well with such ideas. In a company, employees do everything they can to get better pay and higher position, even at the cost of coworkers. We are in any way advocating any selfish conduct. It is just that people are pressured to act in a certain way due to outside influences.
In spite of common practice, it is hard to conclude that modern society is built on greed and selfishness, both of which are not newly invented vocabulary. In ancient times people also did greedy and selfish things though such behaviors were more condemned then. But we can not ignore the fact that people in the past lived a relatively more isolated life and faced less pressure compared with their modern counterparts.
Are we happier to share with others and be generous to them? There is no fixed answer either. Some people take great pleasure helping and giving to others while others feel happy doing the opposite. But I personally think that people should not be too selfish. Caring for others can actually encourage the development of a mutually beneficial relationship.
In conclusion, modern people appear to be more self-centered than those in the past due to strong outside pressure. However, we should encourage people to know the importance of being caring and generous and to build a mutually beneficial relationship with others.
Are Modern People Becoming More Selfish?
| Phenomenon | In modern society, many people are ___小题1:____ and selfish. |
| Values are changing | In the past people put caring, sharing and generosity in the first ____小题2:____. |
| Nowadays, people seem to be more ____小题3:___about themselves. | |
| ___小题4:__are changing too. | People in the past appeared to be modest and self-effacing(谦让的). |
| People may strive to achieve their own goals at the ____小题5:___ of their colleagues. | |
| The author’s understanding | |
| Reasons for the changes in author’s eyes | There are fierce __小题6:___ and great pressure on modern people, ____小题7:____ in the changes. |
| The author’s ___小题8:____towards topic | A relationship which can ___小题9:___ two sides should be ___小题10:_____. |
小题1:The teachers are strict _______ their pupils.
小题2:He got his hair _______( cut) here the day before yesterday.
小题3: His car _______(break) down on the way, so he had to walk back.
小题4:I heard some _______(excite) news this morning.
小题5: ______ is very kind of you to give me such a good chance.
小题6:Life is limited, ______ there is no limit to learning.
小题7:The boy is eager _______( ride) his new bicycle.
小题8:He didn"t _______( actual) steal the money.
小题9:The little boy was absorbed in _______(listen) to the music.
小题10:She"s the student _______ English is the best in my class.
小题11: _______(give) more time, we would be able to do the work better.
小题12:Going to Guangzhou by train _______(take) about 12 hours from here.
小题13:She is _____ attractive girl, so everyone wants to make friends with her.
小题14:Most of the people _______(invite) to the party were our old friends.
小题15:He didn’t take good care of my camera last time, so I am _______(willing) to lend it to her this time.
首先，请阅读以下有关电视节目的信息。
A. TV1 7:20 p.m. Find out more about Australia’s animal life. This film was made last year by one of Australia’s best-known cameramen, Dougie Bond. He spent over 200 hours filming the birds, animals and fish that inhabit this beautiful continent and for the first time brings some of these unusual animals to our TV screens.
B. TV3 9:00p.m. The popular science programme is back with the latest in technology and medicine. This week, cars that run on sunlight and the story of one baby’s fight to live.
C. TV2 8:10p.m. Do you think what goes into the food most of us eat every day of the week? Tonight’s programme takes a serious scientific look at the bread industry. Whether you bake your own bread or just enjoy buying it, this programme will give you an interesting insight into something most of us eat every day of the week.
D. TV1 5:15p.m. Busy parents? Bored children? Do you want something educational to entertain your children while you do something else? This popular magazine programme is for the under-fives. More music, fun, songs and games with Carla and Larry.
E. TV3 8:45p.m. If you’ve always wanted to cook, now it’s your chance to learn. In the studio are two chefs who will take you through some simple recipes step by step. This is a repeat of the popular series shown last year, and available from good bookshops.
F. TV3 7:40p.m. The latest new music. Pete Hogg looks at the best of the current rap, raga and new jack swing plus new video releases. This is the programme that tells you all about what’s happening on the music scene and brings you interviews with tomorrow’s young artists.
请阅读以下观众的信息，然后匹配与其适合的电视节目。
小题1:Rob leads a quiet life in a small village, but that doesn’t stop him from wanting to find out about the latest scientific development.
小题2:Bella enjoys eating out but can’t afford to spend very much at the moment as she is saving for a holiday. She has never learnt how to cook, so now it might be quite a good time to find out！
小题3:Dan is interested in taking wildlife photographs and enjoys the kind of programme which gives him a chance to see a professional photographer at work.
小题4:Gina is a music teacher. Although she prefers classical music, she likes to follow the kind of music that interests the teenagers she teaches.
小题5:Ron’s wife is in hospital. He wants to finds a programme suitable for his three-year-old son while he gets on with the housework and prepares a meal.
句子考查
小题1:The network in our school consists of over one hundred computers. (改写)
The network in our school ______ _______ _______ ______ over one hundred computers.
小题2:My grandson watched the plane go higher and higher until he didn’t see it. (改写)
My grandson watched the plane go higher and higher until he _____ _____ ______ _____.
小题3:Inspired by the English teacher, the students worked even harder. (改写)
______ ______ ______ _____ by the English teacher, the students worked even harder.
小题4:说得容易，做得难。(翻译)
______________________________________________________________.
小题5:We can solve this problem successfully only in this way. (改为倒装句)
Only ______________________________________________________________.
小题6:I saw many excited people in the street the day before yesterday. (就划线部分强调)
It _______________________________________________________________.
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