题目
题型:不详难度:来源:
Complaints should be made to a responsible person. Go back the the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a larger store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager.
Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money, say no. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back---if, for example, he changes an article simply because you don’t like it or it does not fit. He does not have to take back the goods in these circumstances.
小题1:When making a complaint, what had better you take with to see the person in charge?(No more than 8 words) (2 marks)
__________________________________________________________________.
小题2:What are you advised to do if you are embarrassed to make a face-to-face complaint? (No more than 5 words) (2 marks)
__________________________________________________________________.
小题3:If you have not used the goods you make the complaint about, what are you likely to do?(No more than 14 words) (3 marks)
__________________________________________________________________.
小题4:In what circumstance will you not get your money back? (No more than 7 words) (3 marks)
__________________________________________________________________.
答案
小题1:Any receipt you may have.
小题2:Write a letter.
小题3:To refuse the goods and ask for your money back.
小题4:If you accept a credit note.
解析
试题分析:文章大意:文章讲述如何抱怨,在不同的场合应当向不同的人抱怨。
小题1:细节题,根据文章第一段第二句Go back the the shop where you bought the goods, taking with you any receipt you may have.可以归纳出答案。
小题2:细节题。根据第第二段的首句Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in person, write a letter.可以归纳出答案。
小题3:细节题。根据文章三段中的In certain cases you may have the right to refuse the goods and ask for your money back,故可以归纳出答案。
小题4:主旨题。根据文章第三段中If the shopkeeper refuses to give you, ask for advice from your Citizens’ Advice Bureau before you accept a credit note.可以归纳出答案。
核心考点
试题【Directions: Read the following passage. Answer the questions according to the in】;主要考察你对数词等知识点的理解。[详细]
举一反三
A.as much as three times | B.three times the price of |
C.as many three times as | D.the three times price of |
A.picked up | B.taken up |
C.brought up | D.built up |
Dear Seth,
You’re only three years old, and at this point in your life you can’t read, much less understand what I’m going to try to tell you in this letter. But someday, when you’re ready, I hope you will find some wisdom and value in what I share with you.
Life can be cruel
小题1: They’ll tease you or try to hurt you because you’re different.
There’s not much you can do except learn to deal with them, and learn to choose friends who are kind to you and who make you feel good about yourself. When you find friends like this, treasure them, spend time with them and love them.
Be open to life anyway
Yes, you’ll find cruelty and suffering in your journey through life, but don’t let that close you to new things. Don’t retreat from life, don’t hide or wall yourself off. 小题2:
Life isn’t a competition
You will meet many people who will try to do better than you, in school , in college, at work. To them, life is a competition.
But here’s the secret: life isn’t a competition. 小题3: Learn to enjoy the journey and make it a journey of happiness, of constant learning, of continual improvement, of love.
小题4:
If there’s a single word you should live your life by, it should be this: love. It might sound corny, I know, but trust me, there’s no better rule in life.
Love not only your loved ones, but your neighbors, your co-workers, strangers, your brothers and sisters in humanity. And most of all, love yourself and learn to love yourself for who you are.
小题5: You are starting out on an unknown, tiring, scary, but ultimately incredibly wonderful journey, and always remember I will be there for you when I can.
Love,
Your Dad
A.Be open to new things, new experiences, new people. |
B.It"s a journey. |
C.Life is full of love |
D.Last, think that you are a wonderful human being. |
F. There will be people in your life who won"t be very nice.
G. Love should be your rule
文中共有10处错误,每句中最多有两处。错误涉及一个单词的增加、删除或修改。
增加: 在缺词处加上一个漏词符号(∧),并在此符号下面写出该加的词。
删除: 把多余的词用斜线()划掉。
修改: 在错的词下划一横线,并在该词下面写出修改后的词。
注意: 1.每处错误及修改均仅限一词;
2.只允许修改10处,多者(从第11处起)不计分。
Yesterday, I saw the old lady fall down when I was hurrying to school. I was about to help her up while suddenly a passer-by stop me, saying that I might be accused of knocking her down. Heard his words, I began to hesitate and slow down my steps. At the same time, another student, that saw everything, went up to help. The old lady said nothing but lots of thank to the good boy. I felt ashamed. As is known to all, help others is forever a good virtue. Even though some old people are becoming immorally, we can’t let it to disappear. I have made my mind that I will reach out my hand without hesitation next time.
A.set up | B.sent away | C.gave off | D.made out |
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