题目
题型：0103 月考题难度：来源：
along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied
with it and that is why in 1998 and 1999 the company received letters of complaints(投诉) from consumers
or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following
table. This division is called Category. Problems that appear when the plane is flying are Flight problems.
Those about passengers" things carried by the plane are Baggage problems. Customer service refers to
service work which passengers are not satisfied with. Over sales of seats are about the fact that more seats
are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail
to receive the money paid to them because of what they have lost. Fares are problems about the price of
tickets. Reservations are problems that appear when passengers could not get the tickets they have already
booked. Tours are problems about the passengers"traveling by air or hotel problems. Advertising is what the
passengers think about advertisement on the plane. Credit problems are about the use of credit cards.
ONSUMER COMPLAINTS RECEIVED BY THE CBC
Category 1998 1999 (percent) (percent)
Flight problems………………………………… 20.0% 22.1%
Baggage ………………………………………… 18.3% 21.8%
Customer service ……………………………… 13.1% 11.3%
Over sales of seats ……………………………… 10.5% 11.8%
Refund problems ……………………………… 10.1% 8.1%
Fares …………………………………………… 6.4% 6.0%
Reservations and ticketing ……………………… 5.8% 5.6%
Tours …………………………………………… 3.3% 2.3%
Smoking ………………………………………… 3.2% 2.9%
Advertising ……………………………………… 1.2% 1.1%
Credit …………………………………………… 1.0% 0.8%
Special passengers ……………………………… 0.9% 0.9%
Other …………………………………………… 6.2% 5.3%
Total 100.% 100.%
Total Number of Complaints 22,988 13,278 49
B. 220
C. 230
D. 1,220
B. 60%
C. 75%
D. 100%
I. In 1998 and in 1999, complaints about Flight problems, Baggage, and Customer service together took
more than 50 percent of all consumer complaints received by the CBC Company.
II. The number of Special passenger complaints was unchanged from 1998 to 1999.
III. From 1998 to 1999 the number of Flight problem complaints increased by more than two percent.
B. II only
C. I and II only
D. I and III only
答案
核心考点
试题【阅读理解。 CBC is a famous air company which has over twenty planes carrying pass】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
to work in a travel agency (旅行社), arranging journeys for other people. Brain Lawley does this, working in
a small travel agency in an industrial city. Most of his work is concerned (有关) with holidays, both at home
and abroad. Every autumn, the agency sends out hundreds of booklets (小册子)full of attractive coloured
photographs, describing the holidays that their customers will be able to have next year. Soon people begin to
come into the office to book their holidays: perhaps a week"s skiing in Austria in January, perhaps a cruise (巡
游) to the Caribbean in February, perhaps a seaside holiday in Spain in May, or a tour to North Africa, Brain
often has to advise people on what holidays will be suitable for them, and they always have a lot of questions.
Last year, for example, a lady of eighty-two wanted to book for a mountaineering (登山) holiday in the Alps,
and Brain had great difficulty in persuading her that it would not be suitable. In the end, she decided to go for
a Mediterranean cruise instead.
Arranging journeys for people who have to travel abroad on business is often very complicated (复杂), but
Brain enjoys this work. For example, last spring Mr.Perry, a director of a local chemical firm, went on a
business trip, and Brain arranged it all for him. First, Mr.Perry traveled to London by train, and stayed overnight
in a hotel near the airport, because his plane left nearly the next morning. He flew to Frankfurt, in Germany,
where he spent the morning discussing business. Then he went on by train to Zurich, where he stayed the
night. After a meeting the next morning, he caught a plane for Tokyo, and spent three days there before going
to America. He had business in Seattle, Chicago and New York, and stayed some time in each of those places.
From New York, he flew back to London and then went home by train. The next day he telephoned the agency
to thank Brain for arranging everything so well for him.
B. People who would like to travel but cannot.
C. Ambitions people.
D. The people who go on holidays abroad.
B. Every year.
C. In January.
D. Shortly after receiving the booklet.
B. Brain arranged everything so well for him
C. the agency sent Mr. Perry abroad on business
D. Brain helped him in the travel agency
a. Fly to Tokyo b. To Frankfurt c. Back home by train
d. Fly back to London e. To Zurich by train
f. Have business in Seattle, Chicago and New York g. To London by train
B. c, b, a, g, e, f, d
C. g, b, e, a, f, d, c
D. f, e, a, b, g, c, d
of the 1 are in seasonal work, mainly connected with tourism and 2 . The pay is usually poor, but most
people work abroad for the 3 of travel. You can pick grapes on farms in France, entertain kids on American
summer camps, and, of course, there are 4 jobs in hotels and restaurants.
But it is not easy now to find work. " 5 you speak the language of the country well, there will be very
few openings," says Althea Ellis, an adviser on 6 for students."If you work with a family in Italy, you"ll
have to speak Italian. When you wash dishes in a restaurant in Paris, the owner will expect you to speak 7 .
British students only have a language 8 for jobs in the USA and Australia."
9 enjoys the experience. Sarah James was employed to help forty American children in Europe. The
two teachers with the children had never been 10 . One child lost his passport; another became seriously ill
and was 11 home; the whole group was thrown out of one hotel because of the 12 they made, and what"s
worse, Sarah herself was robbed on her only 13 evening of the entire trip."I did visit a lot of new places,"
she says,"but it wasn"t worth it. The pay was 14 and it really was a 24-hour-a-day job. The kids never slept!"
"The trouble is, students expect to have a(n) 15 time of it." Althea Ellis points out. "After all, they see it
as a 16 . In practice, 17 , you have to work hard. At the same time, all vacation work is casual (临时的)
work. You"ll have a job when the hotel, the restaurant, or the campsite is busy. In other words, you"ll work
if it"s convenient for the company that 18 you. But you have 19 employment rights. As soon as the holiday
season 40 , they"ll get rid of you."
| ( )1. A. works ( )2. A. service ( )3. A. pains ( )4. A. always ( )5. A. If ( )6. A. health care ( )7. A. Italian ( )8. A. chance ( )9. A. No one ( )10. A. abroad ( )11. A. driven ( )12. A. friends ( )13. A. busy ( )14. A. nice ( )15. A. hard ( )16. A. holiday ( )17. A. besides ( )18. A. fires ( )19. A. few ( )20. A. starts | B. challenges B. industry B. comfort B. hardly B. Unless B. vacation work B. English B. ability B. None B. employed B. ridden B. decisions B. free B. reasonable B. easy B. job B. therefore B. employs B. little B. lasts | C. chances C. business C. difficulty C. never C. Because C. language studies C. French C. possibility C. Not everyone C. sad C. left C. noise C. tiring C. fair C. difficult C. festival C. however C. recommends C. all C. approaches | D. hardships D. science D. excitement D. seldom D. Although D. tourist safety D. Spanish D. advantage D. Everybody D. respected D. flown D. destruction D. pleasant D. poor D. ordinary D. study D. meanwhile D. appreciates D. much D. finishes |
| 阅读以下段落，从选项中挑出符合各段大意的选项，第三段段意已给出。注意其中有一项是多余的。 | |||
| 1. I love bridges! Walking across a large river, a busy road or over a railway line is very exciting for me. Sometimes, if the bridge is very high, I feel like I"m flying. If the bridge is very long, I think there may be a problem arriving at the other side. If the bridge is very narrow, I think it may break! When I travel I like to cross bridges. In the USA I crossed the Golden Gate, in Australia I crossed the Sydney Harbour Bridge and when I was in Thailand I crossed the Friendship Bridge to Laos. 2. Luckily I live in London and there are many bridges here. I live near Chelsea Bridge. So you can imagine how excited I was to hear that there was a new bridge to celebrate the millennium (太平盛世). A new bridge in London! The first new pedestrian bridge! A bridge just for people, so no cars, trains or pollution. (Excitement about a new bridge) Every weekend I went to see the building of the bridge. It was great to see it changing and growing. Then at last it was finished and it looked beautiful. It runs from St Paul"s Cathedral to Southwark, it is long and wide. 3. I was really happy that day the bridge opened. I went with my friend Janice and we waited with all the other people who wanted to cross the bridge too. Everyone was very happy and talking about the bridge. The mayor of London, Ken Livingstone, said:"It will be so good to actually walk across the river peacefully, without cars and trains thundering by." 4. Then, at last, we walked across the bridge! We walked slowly and looked down at the river below. I was very excited. Then I could feel the bridge move a little. It moved to the left and then it moved to the right. Then it moved again to the left and to the right again. I wasn"t excited now, I was a little afraid. The other people stopped talking and looked at each other. The bridge was swinging to the left and right! I was very happy to arrive at the other side of the river without a problem. 5. The next day the bridge was closed and it had a new name: not the Millennium Bridge but the Wobbly (摇摆) Bridge! The architect said there was not a problem: the bridge is designed to move. So the bridge was reopened again later. It is now my favorite bridge in London and I try and cross it as many times as possible. | |||
| A. The building of the new bridge B. Moving bridge finally won my love C. Opening of the new bridge D. Special feeling about brdges E. Everybody loved the bridge F. Walking across the new bridge | |||
| 阅读理解。 | |||
| The easiest way for the English to deal with their social discomfort is to avoid social interaction altogether, by choosing either leisure (闲暇) activities that can be performed in the privacy of one"s own house, or outdoor activities that follow their interest without direct contact with anyone other than one"s own family members, such as going for a walk, or to the cinema, or shopping. In recent survey, over half of all the leisure activities were of this private domestic type, and of the top ten pastimes, only two-having friends round for a meal or drink, and going to the pub-could be described as "sociable". The most domestic activities are the most popular: watching TV, listening to the radio, reading, DIY (Do It Yourself) and gardening. Even when the English are being sociable, the survey findings show that most of them would much rather entertain a few close friends or relatives in the safety of their own homes than venture out among strangers. In the latest national census survey (人口普查), over half of the entire adult male population had been DIYing in the four weeks before the census date. Nearly a third of the female population had also been busily improving their homes, and their work with their gardens was equally obvious: 52 percent of all English males and 45 percent of females had been out there, cutting branches and weeding grass. Even among people claiming to belong to a particular religion, only two percent attend services every week. The rest of the population can be found every Sunday at their local garden center or DIY superstore. And when they want a break from caring about their own homes and gardens, they go on trips to visit bigger and better houses and gardens, such as the stately homes and gardens opened to the public by the National Trust and the Royal Horticulture Society. Visiting grand country houses always ranks as one of the most popular national pastimes. | |||
| 1. The result of the survey shows that _____. | |||
[ ] | |||
| A. about half English people enjoy working in their gardens B. 8 out of 10 pastimes can be described as social activities C. 2 percent of the religious people enjoy visits to public houses D. visiting stately homes is the most popular national pastime | |||
| 2. According to the passage, the English enjoy all of the following EXCEPT _____. | |||
[ ] | |||
| A. the social activities, such as gathering with friends B. working at home and in their gardens C. dining out in a public place among strangers D. visits to stately homes and gardens | |||
| 3. The underlined word "domestic" probably means _____. | |||
[ ] | |||
| A. public B. household C. outdoor D. collective | |||
| 4. The passage mainly tells us about _____. | |||
[ ] | |||
| A. why the English don"t like social activities B. how the English spend their leisure time C. what the result of a recent census survey is D. where the English hold their private activities | |||
| 阅读理解。 | |||
| I chose to study in Madrid because I had a desire to learn Spanish. My first impressions of Madrid were incredible. It was before the New Year that I arrived in Madrid for the first time. While traveling to my Spanish friend"s house in a taxi, I appreciated the buildings along the road which were different from those of my own country. There are an incredible number of restaurants and bars from all over the world. If you are really into sightseeing, I hope you have rechargeable batteries for your digital camera, because one week really isn"t enough time to see everything here including a number of art, science, and historical museums as well as parks, buildings, and amazing landscapes. What I liked best about life in Madrid was the fact that if you were frustrated with schoolwork and wanted to have some fun, you can easily go out. The nightlife never seems to stop and the people are all very friendly. You can meet people and practice Spanish while having fun at the same time. What I liked least was the fact that many people smoked in the streets. Also, coming from the US, I was used to having a big breakfast every morning, but while living with an actual Spanish family, I wasn"t really satisfied with the food in the morning. I think I have definitely become more independent since I came back from Spain. Living in a big city like Madrid I found that it is necessary to plan ahead and to make a schedule (时间表) for future. There is so much to see, not just in the Spanish World, but in the European World as well. | |||
| 1. What"s the purpose of the text? | |||
| [ ] | |||
| A. To attract people to tour around Madrid. B. To show how to enjoy Spanish culture. C. To give advice on how to study Spanish. D. To describe the author"s life in Madrid. | |||
| 2. The author went to Madrid to _____. | |||
| [ ] | |||
| A. visit his friend B. go on a sightseeing tour C. study Spanish D. complete his trip around Europe | |||
| 3. Why did the author suggest taking rechargeable batteries? | |||
| [ ] | |||
| A. It"s difficult to deal with the used batteries. B. It"s not convenient to recharge batteries. C. There are few stores that sell ordinary batteries. D. You will find lots of places worth taking pictures of. | |||
| 4. Which of the following in Madrid didn"t please the author? | |||
| [ ] | |||
| A. Parks and buildings. B. Restaurants and bars. C. Nightlife. D. Breakfast. |