题目
题型：浙江省模拟题难度：来源：
警方近期正在缉拿一系列案件的嫌疑人员.阅读下面有关警方通报查找人员的信息(A、B、C、D、E和F)，根据案件及人物的描述,选出嫌疑人员，选项中有一项是多余的。
wish to talk to a man seen nearby at the time, described by witnesses as short and fat with short light hair
and clear glasses.
2. Yesterday morning at 9.30a.m. a man armed with a gun entered the National Bank and demanded
money from the staff, before fleeing when confronted by bank security staff. Security cameras show the
man as being short and thin with shoulder length blonde hair.
3. A tall, strong built man with blonde hair, a thick black moustache and wearing dark glasses knocked
a woman to the ground and stole her purse on Main Street last Saturday afternoon. If you see this man,
do not approach as he is considered extremely dangerous.
4. At the football match between Manchester United and Liverpool, several people had their wallets
stolen while waiting in line to buy food. The victims did not see or notice the thief but bystanders describe
him as very tall and thin, clean shaven with short light hair.
5. A car was stolen from the supermarket carpark on Friday, June 23 this year by a man described as
very young, 1.7 metres tall with thin dark hair and carrying a blue backpack. A reward of $500 is offered
for the car"s recovery.
 A Name: Ziggy Nizott Height: 1.82 m Weight: 90kg Age: 35 Details: Long history of violent crime including robbery, assault and car theft. |  B Name: Dennis Tsokas Height: 1.95 m Weight: 70 kg Age: 28 Details: Well known to local police having been arrested several times for pick-pocketing. | ||||||||||||
 C. Name: Michael Clarke Height: 1.7 m Weight: 65 kg Age: 20 Details: Arrested as a youth for car theft and the selling of stolen goods. |  D. Name: Mark Hughes Height: 1.6 m Weight: 60kg Age: 29 Details: Is wanted by police for several armed robbery of grocery stores, banksand post offices. | ||||||||||||
 E. Name: Herb Elliot Height: 1.6 m Weight: 90kg Age: 22 Details: Recently released from prison where he served 2 years for selling stolen goods |  F. Name: William Daniels Height: 1.6 m Weight: 90kg Age: 32 Details: Arrested 4 times for the selling of drugs and car theft. | ||||||||||||
| 1-5: DEABC | |||||||||||||
| 阅读理解。 | |||||||||||||
| September can be a depressing month. The summer holidays are over, it"s time to go back to work or school and Christmas is four months away. However, for some people it"s the perfect time to get away. These days more and more people are taking their holidays late in the year and for good reasons. Holidays in autumn can be cheaper, the resorts are less crowded and the weather isn"t as extreme as it is in the summer. So, where are the best places to go? Here are our top tips. Sardinia (in Italy) has an average temperature of 27℃ in September. It also has "Autunno in Barbagia" (Autumn in Barbagia) a series of festivals that take place in 27 villages in Barbagia, a mountainous region of inland Sardinia. The festivals continue from September to December, so there"s always something happening. There are street markets, craft workshops and there"s lots of eating and drinking (This is Italy, after all). Dubrovnik Croatia has become very popular in summer but it"s quieter and more pleasant once the crowds have left. The weather is still warm but less humid. You can take a ferry to the popular beaches on the islands of Sunj and enjoy it with locals. Dahab Egypt, is extremely hot in the summer with temperatures up to 38℃. However, the autumn is cooler while the sea is still warm. This makes Dahab the perfect place for snorkeling and windsurfing. There are also interesting historical sites to visit such as the Coloured Canyon, with its dramatic rock formations, and St Catherine"s Monastery, at the foot of Mount Sinai. Kas is a relaxed fishing village on the Lycian coast in southern Turkey. There are plenty of things to do and the temperature has dropped (so you can actually enjoy doing them!) Kas is a good place to stay if you want to walk part of the Lycian way: a long-distance footpath that stretches for 500km from Fethiye to Antalya through the ancient land of Lycia. There are also watersports, of course. The best time to go diving is supposed to be after the first rains of autumn (usually between late September and early October) when the fish become most active. Marrakech Morocco is another good destination. The city itself is a fascinating place to spend a few days. When you have had enough of that, go to Tigmi, a beautiful hill town about 20 kilometers away. There"s a hammam (a Turkish bath) and a large heated pool, which makes it the perfect place to relax. Wherever you go this autumn - have fun! | |||||||||||||
| 1. Here are the good reasons for more and more people to take holidays in autumn except that _____. | |||||||||||||
| A. Holidays in autumn can be cheaper. B. The scenery in autumn is more attractive. C. The resorts in autumn are less crowded. D. The weather is neither too hot nor too cold. | |||||||||||||
| 2. We can infer from Paragraph 3 that _______. | |||||||||||||
| A. Visitors can take part in a series of festivals in October in Barbagia. B. Barbagia in Sardinia is surrounded by mountains. C. The festivals continue from September to November. D. The temperature in Sardinia in September is always below 27℃. | |||||||||||||
| 3. The underlined word "ferry" in paragraph 4 refers to a kind of _______. | |||||||||||||
| A. bus B. plane C. boat D. taxi | |||||||||||||
| 4. For someone who enjoys walking, __________ is the best choice. | |||||||||||||
| A. Kas B. Marrakech C. Dahab D. Dubrovnik | |||||||||||||
| 5. Which of the following places may not be close to sea? | |||||||||||||
| A. Dubrovnik B. Dahab C. Kas D. Marrakech | |||||||||||||
| 阅读理解。 下面文章中有5处(第1~5题)需要添加小标题。请从以下选项(A、B、C、D、E和F)中选出符合各段意思的小标题，选项中有一项是多余选项。 | |||||||||||||
| A. Learn to Evaluate Data Correctly B. Learn to Speak Clearly and Persuasively C. Learn to Make Decisions Quickly and Properly D. Learn to Relax Timely E. Learn to Use Internet Efficiently F. Learn to Express Yourself Effectively Top Tips on How to Succeed in Life What does it take to succeed in life? Author Dustin M. Wax has compiled a list of the top five skills you need for a successful life. 1._________ Good writing skills are essential for today"s competitive job market. But writing well isn"t just a case of producing grammatically correct sentences - it involves an ability to organize your thoughts, as well as being able to target your ideas to an audience in the most effective way possible. 2.__________ With so much information out there, you need to be able to sort the potentially valuable data from the trivial, to analyze its relevance and meaning, and to relate it back to other information. 3. ___________ Analyzing information is all very well, but at some stage you also need to make a decision. Over-analyzing can lead to hesitation, so you need to learn how to respond quickly and effectively, and to know what to do based on the information available. 4. __________ You don"t have to know everything, but you should be able to find out what you need to know quickly and painlessly. This means learning how to use the internet effectively, how to read productively, and how to draw on your network of contacts efficiently. 5. __________ Being able to switch off is extremely hard for some people, but you need to find time for exercise or ways of relieving stress and tension, or the pressure could end up literally killing you! | |||||||||||||
| 阅读理解。 | |||||||||||||
| In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer "delight" is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot of money in information technology and staff training in order to cope with the "phone rage"-caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. "Many people do not like talking to machines," says Dr, Storey, Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then. The aim is to make the customer feel they know you and that you can trust them - the sort of comfortable feelings people have during face-to-face chats with their local branch manager." Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product immediately; throwing in a gift voucher (购物礼券) as an unexpected "thank you" to regular customers; and always returning calls, even when they are complaints. Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, "I know how you must feel"), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case). Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their names, job title and a "we are here to help" attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please". On the other hand, the more customers are promised, the greater the risk of disappointment. | |||||||||||||
| 1. We can learn from Paragraph 2 that _______. | |||||||||||||
| A. complaining customers are hard to satisfy B. unsatisfied customers receive better service C .satisfied customers catch more attention D. well-treated customers promote business | |||||||||||||
| 2. The writer mentions "phone rage"(Paragraph 3)to show that ________. | |||||||||||||
| A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care becomes more demanding D. customers rely on their phones to obtain services | |||||||||||||
| 3. What does the writer recommend to create customer delight? | |||||||||||||
| A. Calling customers regular. B. Giving a "thank you "note. C. Delivering a quicker service. D. Promising more gifts. | |||||||||||||
| 4. If a manager should show his empathy (Paragraph 6), what would be probably said? | |||||||||||||
| A. "I know how upset you must be." B. "I appreciate your understanding." C. "I"m sorry for the delay." D. "I know it"s our fault." | |||||||||||||
| 5. Customer delight is important for airlines because ________. | |||||||||||||
| A. their telephone style remains unchanged B. they are more likely to meet with complaints C. the services cost them a lot of money D. the policies can be applied to their staff | |||||||||||||
| 6. Which of the following is conveyed in this article? | |||||||||||||
| A. Face-to -face service creates comfortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A company should promise less but do more in a competitive market. D. Customer delight is more important for air lines then for banks. | |||||||||||||
| 任务型阅读 。 下面文章中有5处(第1~5题)需要添加小标题.请从以下选项(A、B、C、D、E和F)中选 出符合各段意思的小标题，选项中有一项是多余选项。 | |||||||||||||
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