题目
题型：浙江省模拟题难度：来源：
school and Christmas is four months away. However, for some people it"s the perfect time to get away.
These days more and more people are taking their holidays late in the year and for good reasons.
Holidays in autumn can be cheaper, the resorts are less crowded and the weather isn"t as extreme as
it is in the summer. So, where are the best places to go? Here are our top tips.
Sardinia (in Italy) has an average temperature of 27℃ in September. It also has "Autunno in
Barbagia" (Autumn in Barbagia) a series of festivals that take place in 27 villages in Barbagia, a
mountainous region of inland Sardinia. The festivals continue from September to December, so there"s
always something happening. There are street markets, craft workshops and there"s lots of eating and
drinking (This is Italy, after all).
Dubrovnik Croatia has become very popular in summer but it"s quieter and more pleasant once the
crowds have left. The weather is still warm but less humid. You can take a ferry to the popular beaches
on the islands of Sunj and enjoy it with locals.
Dahab Egypt, is extremely hot in the summer with temperatures up to 38℃. However, the autumn is
cooler while the sea is still warm. This makes Dahab the perfect place for snorkeling and windsurfing.
There are also interesting historical sites to visit such as the Coloured Canyon, with its dramatic rock
formations, and St Catherine"s Monastery, at the foot of Mount Sinai.
Kas is a relaxed fishing village on the Lycian coast in southern Turkey. There are plenty of things to
do and the temperature has dropped (so you can actually enjoy doing them!) Kas is a good place to stay
if you want to walk part of the Lycian way: a long-distance footpath that stretches for 500km from
Fethiye to Antalya through the ancient land of Lycia. There are also watersports, of course. The best time
to go diving is supposed to be after the first rains of autumn (usually between late September and early
October) when the fish become most active.
Marrakech Morocco is another good destination. The city itself is a fascinating place to spend a few
days. When you have had enough of that, go to Tigmi, a beautiful hill town about 20 kilometers away.
There"s a hammam (a Turkish bath) and a large heated pool, which makes it the perfect place to relax.
Wherever you go this autumn - have fun!
B. The scenery in autumn is more attractive.
C. The resorts in autumn are less crowded.
D. The weather is neither too hot nor too cold.
B. Barbagia in Sardinia is surrounded by mountains.
C. The festivals continue from September to November.
D. The temperature in Sardinia in September is always below 27℃.
B. plane
C. boat
D. taxi
B. Marrakech
C. Dahab
D. Dubrovnik
B. Dahab
C. Kas
D. Marrakech
答案
核心考点
试题【阅读理解。 September can be a depressing month. The summer holidays are over, it"】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
下面文章中有5处(第1~5题)需要添加小标题。请从以下选项(A、B、C、D、E和F)中选出符合各段意思的小标题，选项中有一项是多余选项。
B. Learn to Speak Clearly and Persuasively
C. Learn to Make Decisions Quickly and Properly
D. Learn to Relax Timely
E. Learn to Use Internet Efficiently
F. Learn to Express Yourself Effectively
Top Tips on How to Succeed in Life
What does it take to succeed in life? Author Dustin M. Wax has compiled a list of the top five skills you
need for a successful life.
1._________
Good writing skills are essential for today"s competitive job market. But writing well isn"t just a case of
producing grammatically correct sentences - it involves an ability to organize your thoughts, as well as
being able to target your ideas to an audience in the most effective way possible.
2.__________
With so much information out there, you need to be able to sort the potentially valuable data from the
trivial, to analyze its relevance and meaning, and to relate it back to other information.
3. ___________
Analyzing information is all very well, but at some stage you also need to make a decision. Over-analyzing can lead to hesitation, so you need to learn how to respond quickly and effectively, and to know what to
do based on the information available.
4. __________
You don"t have to know everything, but you should be able to find out what you need to know quickly
and painlessly. This means learning how to use the internet effectively, how to read productively, and how
to draw on your network of contacts efficiently.
5. __________
Being able to switch off is extremely hard for some people, but you need to find time for exercise or ways of relieving stress and tension, or the pressure could end up literally killing you!
satisfaction. Today, customer "delight" is what companies are trying to achieve in order to keep and
increase market share.
It is accepted in the marketing industry, and confirmed by a number of researchers, that customers
receiving good service will promote business by telling up to 12 other people; those treated badly tell
tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are
handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through
telephone call centers and the Internet. For example, many companies now have to invest (投资) a lot
of money in information technology and staff training in order to cope with the "phone rage"-caused by
delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
"Many people do not like talking to machines," says Dr, Storey, Senior Lecturer in Marketing at City
University Business School. "Banks, for example, encourage staff at call centers to use customer data to
establish instant and good relationship with then. The aim is to make the customer feel they know you
and that you can trust them - the sort of comfortable feelings people have during face-to-face chats with
their local branch manager."
Recommended ways of creating customer delight include: under-promising and over-delivering (saying
that a repair will be carried out within five hours, but getting it done within two) replacing a faulty product
immediately; throwing in a gift voucher (购物礼券) as an unexpected "thank you" to regular customers;
and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised,
disappointment or worse will be the result. This can be eased by offering an apology and an explanation
of why the service did not meet usual standards with empathy (for example, "I know how you must feel"), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced
them at that delighting passengers is an important marketing tool, while there is great potential for
customer anger over delays caused by weather, unclaimed luggage and technical problems.
For British Airways staff, a winning telephone style is considered vital in handling the large volume of
calls about bookings and flight times. They are trained to answer quickly, with their names, job title and
a "we are here to help" attitude. The company has invested heavily in information technology to make sure
that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are
taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as
"we do as we please". On the other hand, the more customers are promised, the greater the risk of
disappointment.
B. unsatisfied customers receive better service
C .satisfied customers catch more attention
D. well-treated customers promote business
B. people still prefer to buy goods online
C. customer care becomes more demanding
D. customers rely on their phones to obtain services
B. Giving a "thank you "note.
C. Delivering a quicker service.
D. Promising more gifts.
B. "I appreciate your understanding."
C. "I"m sorry for the delay."
D. "I know it"s our fault."
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for air lines then for banks.
下面文章中有5处(第1~5题)需要添加小标题.请从以下选项(A、B、C、D、E和F)中选
出符合各段意思的小标题，选项中有一项是多余选项。
| A. Arguments are pointless. B. Your parents only want what"s best for you. C. Everyone"s opinion matters only as much as you want them to. D. You learn by doing. E. Your emotions are under your control. F. You aren"t stuck in any situation. | |
| 阅读理解。 | |
| L1PITOR ABOUT LIPITOR Lipitor is a prescription medicine. Along with diet and exercise,it lowers "bad," cholesterol (胆固醇) in your blood.It can also raise "good"" cholesterol? Lipitor can lower the risk of heart attack in patients with several common risk factors, including family history of early heart disease,high blood pressure,age and smokin9 ? WHO IS LIPITOR FOR? Who can take LIPITOR: . People who cannot lower their cholesterol enough with diet and exercise .Adults and children over l0 Who should NOT take LIPITOR: .Women who are pregnant,may be pregnant,or may become pregnant. Lipitor may harm your unborn baby. .women who are breast-feeding. Lipitor can pass into your breast milk and may harm your baby. .People with liver(肝脏)problems POSSIBLE SIDE EFFECTS OF LIPITOR Serious side effects in a small number of people: . Muscle(肌肉)problems that can lead to kidney(肾脏)problems,including kidney failure . Liver problems. Your doctor may do blood tests to check your liver before you start Lipitor and while you are taking it. Call your doctor right away if you have: .Unexplained muscle pain or weakness,especially if you have a fever or feel very fired .Swelling of the face,lips,tongue,and／or throat that may cause difficulty in breathing or swallowing .Stomach pain Some common side effects of LIPITOR are: .Muscle pain .Upset stomach .Changes in some blood tests HOW TO TAKE LIPITOR DO: Take Lipitor as prescribed by your doctor. Try to eat heart-healthy foods while you take Lipitor. Take Lipitor at any time of day, with or without food. If you miss a dose (一剂), take it as soon as you remember. But if it has been more than 12 hours since your missed dose,wait. Take the next dose at your regular time. Don"t: Do not change or stop your dose before talking to your doctor. Do not take new medicines before talking to your doctor. | |
| 1.What is a major function of Lipitor? | |
| A. To help quit smoking. B. To control blood pressure. C. To improve unhealthy diet. D. To lower "bad" cholesterol. | |
| 2. Taking Lipitor is helpful for . | |
| A. breast-feeding women B. women who are pregnant C. adults having heart disease D. teenagers with liver problems | |
| 3. If it has been over 12 hours since you missed a dose, you should . | |
| A. change the amount of your next dose B. eat more when taking your next dose C. have a dose as soon as you remember D. take the next dose at your regular time | |
| 4. Which of the following is a common side effect of taking Lipitor? | |
| A. Face swelling. B. Upset stomach. C. Kidney failure.. D. Muscle weakness. | |
| 5. What is the main purpose of the passage? | |
| A. To teach patients ways for quick recovery. B. To present a report on a scientific research. C. To show the importance of a good lifestyle. D. To give information about a kind of medicine. | |
| 阅读理解。 | |
| Have you got a Facebook account? Are you thinking of getting one? Jamie Simmonds has just signed up. Let"s see how she"s getting along.
|