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阅读理解。

     Don"t believe all of the stereotypes(模式化的形象)you may have heard about Americans.
Even the ones that are true in general may not be true about specific individuals or a large part
of the population.For example,although Americans tend to be louder than people from other
cultures(especially at athletic events),many of the people you meet will be quiet and polite.Some
people may be intolerant, but most will be pleasant and welcoming.Remember that American
films and television exaggerate(夸张)in order to generate excitement, and so present a rather
false picture of what life in the United States is really like.Therefore,tourists in the US are not
always on their best behavior.
     Americans do tend to be more informal than people from other countries.It is common for
Americans to wear casual clothing to school and to greet professors by first name.However,
good manners and politeness are always appreciated.If you are polite, and dress a little more
formally than your American friends, it will not be poorly thought of.
     However,some businesses require their employees to wear a uniform or a suit.It would be
improper to wear a Tshirt and blue jeans to a job interview.Some of the more prestigious
restaurants require a coat and a tie.Americans tend to dress up for cultural events(the opera,
theater and ballet)and to dress down for athletic events.Formal wear is required at weddings
and funerals, or any other event with religion.If you rely on the stereotypes,you will likely put
yourself into an embarrassing situation.

1. The underlined sentence probably means________.A.some of the stereotypes you may have heard about Americans are not true
B. you should not believe the stereotypes you may have heard about Americans
C. none of the stereotypes you may have heard about Americans should be believed
D. none of the stereotypes you may have heard about Americans should not be believed2.The passage is probably written for________.A.businessmen  
B. visitors to America
C. American students  
D. American filmmakers3.The second paragraph suggests that________.A.most Americans are polite
B. people who are polite are welcome
C. casual clothing makes others uncomfortable
D. American students are impolite to their teachers4.We can learn from the passage that________.A.American films are mostly poor comedies
B. it is good manners to wear blue jeans to a wedding
C. Americans usually wear formal clothes in a theater
D.to dress formally makes others feel you are not easy to get on with
答案
1-4ABBC
核心考点
试题【阅读理解。     Don"t believe all of the stereotypes(模式化的形象)you may have heard about A】;主要考察你对题材分类等知识点的理解。[详细]
举一反三
完形填空     Throughout history man has had to accept the fact that all living things must die. But people now live
longer than they__1__.Yet, all living things still show the__2_of aging, which will eventually__3__death.
     Aging is not a disease, but as a person passes maturity (成熟期), the cells of the body and the__4__
they form do not function as well as they__5__in childhood and teenage years. The body provides less
__6__against disease and is more__7__to have an accident.
     A number of related causes may__8__to aging. Some cells of the body have a fairly long life, but they
are not__9__when they die. As a person ages,    10    of brain cells and muscle cells decreases.  11 
 body cells die and are replaced by new cells. In an aging person the  12   cells may not be as workable
or as capable   13  growth as those of a young person.
    Another  14   in aging may be changes within the cells 15  . Some of the protein chemicals in cells are
known  16  with age and become less elastic (有弹性). This is why the skin of old people wrinkles and
  17  . This is also the reason why old people 18  in height. There may be other more important chemical
changes in the cells. Some complex cell chemicals, such as DNA and RNA, store and  19   information
that the cells need. Aging may affect this  20   and change the informationcarrying molecules so that they
do not transmit the information as well.
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(     )1.A. would            
(     )2.A. function        
(     )3.A. lead in          
(     )4.A. hands            
(     )5.A. do              
(     )6.A. energy          
(     )7.A. likely          
(     )8.A. attend          
(     )9.A. replaced        
(     )10.A. a number        
(     )11.A. The others      
(     )12.A. old            
(     )13.A. to              
(     )14.A. factor          
(     )15.A. for themselves  
(     )16.A. change          
(     )17.A. hangs loose    
(     )18.A. increase        
(     )19.A. pass away      
(     )20.A. improvement     
                             
B. be used to      
B. effect          
B. give in          
B. feet            
B. has done        
B. protection      
B. probable        
B. contribute      
B. rebuilt          
B. the amount      
B. Others          
B. left            
B. for              
B. effect          
B. of themselves    
B. to have changed  
B. hangs loosely    
B. shrink          
B. pass by          
B. procession       
                    
C. used to            
C. affect              
C. run into            
C. heart              
C. did                
C. vigor              
C. possible            
C. add                
C. recovered          
C. the number          
C. Another            
C. new                
C. of                  
C. reason              
C. themselves          
C. to change          
C. is hanging loosely  
C. lengthen            
C. pass off            
C. approach            
D. used                
D. sign                
D. result in          
D. organs              
D. had done            
D. power              
D. alike              
D. devote              
D. surrendered        
D. a great deal        
D. Other              
D. other              
D. in                  
D. element            
D. on their own        
D. to be changed      
D. is hanging loose    
D. decrease            
D. pass on            
D. process            
阅读理解
     Is there something that you"ve always wanted to try but just never had the time? Well, make plans to
try it now since you are on summer vacation. Not all vacations call for taking a tour bus to take photos
of famous landmarks. Some vacations allow you plenty of opportunities to learn.
     The most difficult aspect of a learning vacation may be choosing one because the possibilities are
endless. If you enjoy cooking, various companies can take you to Italy, France, Spain, Mexico or even
Peru. Once there, you can learn to prepare the local cuisine(烹饪). Trips are often planned to fit in with
local food festivals or special events.
     The term “learning vacation” often brings language to mind.The best way to learn a language is in an
environment where it"s spoken. Study Spanish, French or English. Or attempt a more unusual language
like Polish, Estonian or Thai. You"ll be able to learn about the country and absorb the culture at the
same time.
     If you are fond of sports, you can polish your skills or learn new ones. Golf and tennis schools
welcome players of all levels. If you want a bigger thrill, you can learn to surf, go climbing or race cars.
     It"s even possible to learn the art and techniques of bull fighting while on vacation!
     You can also discover our inner artist. Many places offer painting classes in different mediums. The
scenic locations of the schools offer plenty of subjects that provide inspiration for practice.
     If you prefer capturing the world on film, take a photography vacation. Travel with a small group to
photograph beautiful animals or scenery. You can also practise your technique on people or at historical
sights.
     Once you decide on a vacation, choose a company carefully. Request names of recent customers
you can contact, and then ask them for an evaluation. The more you know before you go, the better
prepared you"ll be. Then go out and learn something!
1. Why is it hard for you to decide on a learning vacation?
A. Because it is hard for you to make plans.
B. Because the possibilities are unlimited.
C. Because there are many good foods from abroad.
D. Because there"re too many food festivals or events.
2. The advantage of learning a language in its native country is that ________.
A. the environment is fit for you to use the language
B. you are able to learn the original foreign language
C. native speakers offer you a lot of chances to practise
D. you can learn the language and experience its culture
3. Which of the following sports suits you if you don"t like thrills?
A. Car racing.  
B. Playing tennis.
C. Rock climbing.  
D. Surfing.
4. The structure of the text would be________.

任务型读写
请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词.
注意:每个空格只填1 个单词.
     Customer service refers to the way that companies behave towards their customers. It"s the quality of
service that determines whether the customer remains with the company. However, many a time
organizations don"t focus on customer relationship management, and that"s what makes customers angry,
which is one of the reasons why companies lose their customers. So customer service is vital and you
should know how to improve it.
     First of all, you need to realize how important the customers are. It"s they who are the boss, and it"s
because of them that you get your pay checks. So do take your customers seriously.
      Finding out the needs of the customers is another important customer service tip. You need to ask the
customers the right kind of questions and think of the possible solutions which you can provide.Understand
how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want.
     Making customers feel they are important is an excellent way to serve them better. Treat customers as
individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
     In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if
there is anything else you can do for them.  End the call with a "thank you". If customers are angry, let
them express their anger completely. Never interrupt or start speaking until they"ve finished. Once they"ve
finished speaking, try to calm them down by apologizing.
     In a word, always remember that if the customers remain happy, you"ll be in business.
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TitleHow to 1.________ customer service
The meaning 
of customer 
serviceThe way companies behave towards their customers.
The 2.____ of customer The quality of service determines whether companies can 3.________their customers. For example, bad service can result in 4.________ customers.

service
Tips
Take your customers seriously because they are your boss and the source of your income.
Recognize the needs of the customers.
◇Ask the customers the right kind of questions and offer 5.________to their problems.

◇Understand customers"6.________from a particular situation, their body language, tone of voice and words.

◇Never 7.________ that you know the customer"s needs.

Make customers feel they are important and treat them as individuals by using their first name and praising them 8.________.

Other small skills:
◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you".

◇Don"t 9.________ the customer when he is speaking angrily.

◇Calm the customer down by making an 10.________ after he finishes speaking.
阅读理解
     The evidence for harmony may not be obvious in some families. But it seems that four out of five
young people now get on with their parents, which is the opposite of the popularlyheld image of unhappy
teenagers locked in their room after endless family quarrels.
     An important new study into teenage attitudes surprisingly shows that their family life is more
harmonious than it has ever been in the past."We were surprised by just how positive today"s young
people seem to be about their families, "said one member of the research team."They"re expected to be
rebellious(叛逆的)and selfish but actually they have other things on their minds; they want a car and
material goods, and they worry about whether school is serving them well.There"s more negotiation(商
议) and discussion between parents and children, and children expect to take part in the family
decisionmaking process.They don" t want to rock the boat. "
     So it seems that this generation of parents is much more likely than parents of 30 years ago to treat
their children as friends."My parents are happy to discuss things with me and willing to listen to me," says
17yearold Daniel Lazall. "I always tell them when I"m going out clubbing.As long as they know what I"m
doing,they"re fine with it."Susan Crome, who is now 21, agrees."Looking back on the last 10 years, there was a lot of what you could call negotiation. For example, as long as I"d done all my homework,I could
go out on a Saturday night. But I think my grandparents were a lot stricter with my parents than that."
     Maybe this positive view of family life should not be unexpected. It is possible that the idea of teenage
rebellion is not rooted in real facts. A researcher comments, "Our surprise that teenagers say they get
along well with their parents comes because of a brief period in our social history when teenagers were
regarded as different beings. But that idea of rebelling and breaking away from their parents really
happened during the 1960s when everyone rebelled. The normal situation throughout history has been a
smooth change from helping out with the family business to taking it over."

1. What is the popular images of teenagers today?
A. They worry about school.
B. They dislike living with their parents.
C. They have to be locked in to avoid troubles.
D. They quarrel a lot with other family members.

2. The study shows that teenagers don"t want to ________.
A. share family responsibility
B. cause trouble in their families
C. go boating with their family
D. make family decisions

3. Compared with parents of 30 years ago,today"s parents______.
A. go to clubs more often with their children
B. are much stricter with their children
C. careless about their children"s life
D. give their children more freedom

4. According to the author, teenage rebellion________.
A. may be a false belief
B. is common nowadays
C. existed only in the 1960s
D. resulted from changes in families
任务型读写
请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词。
注意:每个空格只填1 个单词。

     It"s that time of year again! The holidays are coming up, and you know what that means … it"s time to
shop! Being the busy person that you are, most likely you will do some of your shopping online. And who can blame you? Great prices, great selection, free giftwrap( 礼品包装) … what"s not to love?
     But take care; taking advantage of the convenience in shopping online could bring risks to both your
personal information and your PC. As long as you"re aware of the key issues, you can shop anytime, with
the knowledge to protect you.
     Not every Website and online shop is a safe and reputable merchant! The truth is many thieves are
quite skilled at crafting very convincing, legitimatelooking( 貌似合法的) online shopping sites. Be very
careful who you purchase from! Make sure you know where you"re shopping and that you read all the
rules.
     A common phishing tactic ( 网络钓鱼策略)targeting( 把……作为目标) online shoppers makes use of online promotions and sales to encourage a consumer to enter personal information in order to receive
coupons ( 赠劵) or other gifts. While many reliable sites offer coupons or samples, they will never ask for extra amounts of personal information, most only require a name and email address.
     But don"t back away from the PC just yet! By taking into consideration a few simple actions, you can
protect your credit, purchases, and personal information while shopping online. Go ahead and give that
credit card a practice. You can be safe.

(1)Always shop from a safe PC.
(2)Try to stick to the sites you know and trust … such as Amazon, Overstock, and large store websites.
(3)If you heard about a "great gift" or "special offer" through an email from an unknown address, it is
    likely fake( 虚假的) and should be avoided.
(4)Make sure that the connection to the website is an http. This doesn"t guarantee safety, but in most cases these sites are safe.
(5)Consider choosing ways of payment, such as cash upon delivery.
     So enjoy your online holiday shopping. Giving the gift of happiness this holiday season doesn"t
     have to cost you more than you"ve expected.
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Title: Online Shopping: 1.________ Yourself
2. ________of online shopping?You will be offered great prices.
?Online shopping offers more 3.________than regular shopping. 
?Services such as wrapping gifts are free.
4.________with online shopping?Criminals are expecting to steal your personal 5.________.
?Your PC might be at the 6.________of being attacked by cyber?criminals.
Tips on online shopping7.________ entering more of your privacy than your name and email address.

?Shop on 8.________websites like Amazon and Overstock.
?Think twice when an email from an unknown address claims a "special offer". 
?9.________ the websites beginning with "http".. 
?Better not 10.________your bill until your goods have arrived.