题目
题型：不详难度：来源：
Dr Adrian North made a study with 256 university students. Half the group took exercise in the gymnasium listening to music which can bring happiness and the other half exercised to aggressive music. When leaving the gym, the students were asked to hand out flyers (传单) in support of the local disabled athlete’s foundation.
The results showed that nearly half of the group that listened to happy music were willing to hand out flyers. But in the group that heard the aggressive music, less than 20% were willing. This study suggests that our choice of music can influence our willingness to cooperate(合作).
While a study also shows that productivity (生产效率) can increase with the right choice of background music in the workplace. As music stimulates (刺激) workers’ minds, job satisfaction is often positively influenced. Other studies have shown that workers who are in a good mood report more job satisfaction than those in a bad mood.
These studies show that music can have a powerful influence on a person’s ability to cooperate. Moods have a direct influence on cooperation and job satisfaction, etc. These factors also have a direct relationship to the success of a business.
小题1:The underlined words “back up” in the paragraph can be replaced by _____.
| A．support | B．leave | C．refuse | D．compare |
| A．express people’s ideas | B．change people’s moods |
| C．improve people’s health | D．show people’s love of arts |
| A．can understand the music | B．have a good taste in music |
| C．might do well in their work | D．are influenced by others |
| A．effort and success | B．music and science |
| C．work and life | D．music and mood |
答案
小题1:A
小题2:B
小题3:C
小题4:D
解析
试题分析：这篇文章讲的是音乐和情绪的关系，正确的音乐的选择可以影响人们的情绪，情绪好的人工作效率高，更容易与人合作，更容易成功。
小题1:猜词题：从第一段的句子：People have been listening to music to get in the mood for hundreds of years.可知人们一直在听音乐改变自己的情绪，后面说现在的研究也支持这一说法。Back up=support，选 A
小题2:推理题：从第三段的句子：This study suggests that our choice of music can influence our willingness to cooperate(合作).可知在这些研究中音乐被用来改变人们的心情。选B
小题3:细节题：从第四段的句子：While a study also shows that productivity (生产效率) can increase with the right choice of background music in the workplace. 可知情绪好有可能工作好，选C
小题4:主旨题：纵观全文和第一段的句子：People have been listening to music to get in the mood for hundreds of years.可知这篇文章讲的是音乐和情绪的关系，选 D
核心考点
试题【People have been listening to music to get in the mood for hundreds of years. Re】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
!Packages over 16 oz. placed in a mailbox will not be sent. Bring the package to the post office or retail (零售的) mailing shop instead. The clerk will process if for you.
The Post Office
In the larger cities, when you go to the post office you must take a number and wait in line. Post offices tend to be extremely crowded around Christmas. Try to go as early in the morning as possible. Post office branches open at 9 a.m. and close at 5 p.m. while main branches close at 6 p.m.
Buying Stamps
! The cost of a first-class postage stamp to mail a letter is currently 39 cents, although rates tend to change often.
Stamps are sold individually or in booklets (小册子) of 10 (US$3.90) or 20(US$7.80) or in rolls of 100(US$9.00). You can buy stamps at the following locations:
·online, if you have a computer.
Link to the U.S. Postal Service website (http://www. usps.com) and click on “stamps online”.
·at your local post office
·at some ATMs (automated teller machine)
·at some supermarkets
·by mail
·retail mailing stores(you may have to pay extra for stamps and to mail packages through the U.S. Postal Service)
Postal Rates and Fees
The U.S. Postal Service’s online postage calculator(计算器) tells you the cost to mail a letter or package anywhere in the world. But you should know the weight of the package and the post code of the package’s origin and destination. If you don’t know the weight of the letter or package to be mailed, you can go to your local post office and the postal clerk will weigh it for you.
小题1:When do the post office main branches close?
| A．At 9 p.m. | B．At 6 p.m. | C．At 5 p.m. | D．At 5:30 p.m. |
| A．a local post office | B．a supermarket |
| C．an ATM | D．a retail mailing store |
①its weight ②its origin ③its destination
④its origin’s post code ⑤its destination’s post code
| A．①③④ |
| B．①④⑤ |
| C．①②③ |
| D．①②⑤ |
Yet some people wonder if the revolution in travel has gone too far. A price has been paid, they say, for the conquest (征服) of time and distance. Travel is something to be enjoyed, not endured (忍受). The boat offers leisure and time enough to appreciate the ever-changing sights and sounds of a journey. A journey by train also has a special charm about it. Lakes and forests and wild, open plains sweeping past your carriage window create a grand view in which time and distance mean nothing. On board a plane, however, there is just the blank blue of the sky filling the narrow windows of the airplane. The soft lighting, in-flight films and gentle music make up the only world you know, and the hours progress slowly.
Then there is the time spent being ‘processed’ at a modern airport. People are conveyed like robots along walkways; baggage is weighed, tickets produced, examined and produced yet again before the passengers move to another waiting area. Journeys by rail and sea take longer, yes, but the hours devoted to being ‘processed’ at departure and arrival in airports are luckily absent. No wonder, then, that the modern high-speed trains are winning back passengers from the airlines.
Man, however, is now a world traveler and cannot turn his back on the airplane. The working lives of too many people depend upon it; whole new industries have been built around its design and operation. The holiday-maker, too, with limited time to spend, patiently endures the busy airports and the limited space of the flight to gain those extra hours and even days, relaxing in the sun. Speed controls people’s lives; time saved, in work or play, is the important thing—or so we are told. Perhaps those first horsemen, riding free across the wild, open plains, were enjoying a better world than the one we know today. They could travel at will, and the clock was not their master.
小题1: What does the writer try to express in Paragraph 1?
| A．Travel by plane has speeded up the growth of villages. |
| B．Man has been fond of traveling rather than staying in one place. |
| C．The speed of modern travel has made distances relatively short. |
| D．The freedom of movement has helped people realize their dreams. |
| A．By giving examples. |
| B．By giving instructions. |
| C．By analyzing cause and effect. |
| D．By following the order of time. |
| A．they pay less for the tickets |
| B．they feel safer during the travel |
| C．they can enjoy higher speed of travel |
| D．they don’t have to waste time being ‘processed’ |
| A．They could travel with their master. |
| B．They needed the clock to tell the time. |
| C．They preferred traveling on horseback. |
| D．They could enjoy free and relaxing travel. |
He dropped out several years ago, but by the time he was in ninth grade, Alvarez says he already knew he wasn’t going to graduate.
“There’s a certain amount of knowledge you have to have when you enter in a specific grade, and I didn’t have it.” Alvarez says,“Every class I used to go in, I was like, ‘Do I know this? I don’t know this.’”
It was a shameful attitude, he tells his former English teacher, Antero Garcia, 29.
“You were determined to help me, but what was I willing to give? I could have actually tried.”
For his part, Garcia wants to know how he could have reached out to Alvarez better, but Alvarez says Garcia had always been helpful.
“I mean, you could cheer me up, and then I see other students doing way better,” Alvarez says,“So then, I get nervous. I get stuck, and then my motivation goes to the floor.” He felt the situation was hopeless.
“You talked to me like if I could do it, but inside me, I knew I couldn’t.” he tells Garcia,“I just didn’t want you to think that I’m…stupid.”
Now, school is a life tool that Alvarez says he’s missing—but his teacher isn’t to blame.
“Always, I just wanted you to know…you were a good teacher, and I always respected you.” he tells Garcia,“Some teachers, I felt like they only wanted to teach a certain group of people. But you looked at me and you paid attention.”
“Maybe it didn’t get me to graduate, but there’re a lot of teachers, they don’t take the time to take a look. And it was never your fault.”
Alvarez now works the night shift at a loading dock(码头). He still hopes to get his degree one day.
小题1:When Alvarez entered a grade, he was sure that ___________.
| A．he wasn’t going to pass the class |
| B．he would do better than other students |
| C．he might learn an amount of knowledge |
| D．he would try his best to learn at class |
| A．he hid his goal from others | B．he lost heart gradually |
| C．he built up his motivation | D．he fell to the ground completely |
| A．paid no attention to teaching | B．had no time to read books |
| C．didn’t care about what he did | D．showed no respect to students |
| A．a dropout complains about being treated badly |
| B．a dropout plans to get his degree again |
| C．a dropout shows respect for not graduating |
| D．a dropout has thanks to his teacher not blame |
I got ready for work. On the way I decide to stop and get a cheese from the little shop just down the road. I have never been there before but I was hungry and it would be 5 hours before I got off work.
The owner of the store took my order. He asked me what I wanted and I told him I heard he made a great cheese. He seemed pleased to hear that.
As I was sitting in the small space，there was an elderly gentleman finishing his breakfast. He paid the waitress, received this change and made a small joke. As he turned to get up, which was quite a difficult feat for this gentleman, he looked over at me. I gave a small smile.
He looked again in my direction for a moment and said to me, “Has anyone ever told you, you have the most beautiful brown eyes?”
Seeing as I have blue eyes, I can’t say I have ever heard that before. I humored him and said, “No, I can’t say anyone has ever told me that before.”
He smiled, and said,“Well since they are blue you wouldn’t have heard that, but you have beautiful blue eyes.”
I laughed and said thank you very much. He began to tell me a few one liner jokes so I smiled and laughed at his jokes.
He tried to get up to leave again and looked at me and said“Your smile really brightens a room, do you know that?”I said,“Thank you very much.”
He proceeded to get up, which took him quite some time. As he got up he said,“Take care of that smile.”
I felt a sense of comfort wash over me and I reflected on my morning and that empty feeling I had. For a moment in time it seemed to be filled.
小题1:Before the writer went to work, he felt________.
| A．sleepy | B．energetic | C．sick | D．unhappy |
| A．was optimistic about life | B．liked to play a joke on others |
| C．was unwilling to leave | D．had difficulty in hearing |
| A．because they feel cold | B．because they are sad |
| C．because they have blue eyes | D．because they are hungry |
| A．We should find comfort from stranger. |
| B．We should pay attention to our own business. |
| C．We should laugh off our worries in life |
| D．We should show respect to the old people. |
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
小题1:What does the passage mainly talk about?
| A．Importance of dealing with customer complaints. |
| B．Effects of customer complaints on business. |
| C．Tips for handling complaints from customers. |
| D．Several factors resulting in customer complaints. |
| A．are easy to deal with | B．are really quite annoying |
| C．can actually be avoided | D．are sometimes beneficial |
| A．touching | B．believable | C．attractive | D．clever |
| A．Showing sincere attitude. |
| B．Making an honest apology. |
| C．Making an absolute promise. |
| D．Listening to the complaint attentively. |
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