Not too long ago, a story that happened at Walt Disney touched me greatly. A guest 46 out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she 47 her visit. She told the front-desk clerk she had had a(n) 48 vacation, but was heartbroken about 49 several rolls of Kodak color film(胶卷) she had not yet 50 . At that moment she was particularly 51 over the loss of the pictures she had shot at our Polynesian Luau, 52 this was a memory she especially treasured.
Now, please understand that we have no written service rules 53 lost photos in the park. 54 , the clerk at the front desk 55 Disney’s idea of caring for our 56 . She asked the woman to leave her a couple rolls of 57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 58 at her home. In it were photos of all the actors of our show, 59 signed by each performer. There were also 60 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this 62 because this guest wrote us a letter. She said that 63 in her life had she received such good service from any business.
Excellent 64 does not come from policy(政策性的) handbooks. It comes from people who 65 —and from a culture that encourages and shapes that attitude.
| 小题1: | | A．working | B．checking | C．trying | D．staying |
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| 小题2: | | A．expected | B．realized | C．paid | D．enjoyed |
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| 小题3: | | A．disappointing | B．wonderful | C．uncomfortable | D．important |
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| 小题4: | | A．taking | B．dropping | C．losing | D．breaking |
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| 小题5: | | A．developed | B．taken | C．washed | D．loaded |
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| 小题6: | | A．silly | B．nervous | C．calm | D．sad |
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| 小题7: | | A．when | B．where | C．as | D．which |
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| 小题8: | | A．covering | B．finding | C．making | D．keeping |
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| 小题9: | | A．Excitedly | B．Fortunately | C．Therefore | D．Quietly |
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| 小题10: | | A．understood | B．reminded | C．created | D．discovered |
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| 小题11: | | A．workers | B．guests | C．managers | D．clerks |
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| 小题12: | | A．printed | B．shot | C．unused | D．recorded |
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| 小题13: | | A．film | B．card | C．camera | D．packet |
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| 小题14: | | A．frequently | B．personally | C．alone | D．actually |
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| 小题15: | | A．rules | B．pictures | C．handbooks | D．performances |
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| 小题16: | | A．case | B．work | C．time | D．position |
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| 小题17: | | A．story | B．place | C．photo | D．show |
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| 小题18: | | A．only | B．almost | C．never | D．nearly |
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| 小题19: | | A．advice | B．experience | C．quality | D．service |
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| 小题20: | | A．care | B．explain | C．like | D．know |
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小题1:B
小题2:D
小题3:B
小题4:C
小题5:A
小题6:D
小题7:C
小题8:A
小题9:B
小题10:A
小题11:B
小题12:C
小题13:D
小题14:B
小题15:B
小题16:C
小题17:A
小题18:C
小题19:D
小题20:A |
试题分析：本文叙述了发生在迪斯尼乐园的一幕使作者极受感动：一名游客丢失了几个已拍摄好但未冲印的胶卷，但一名服务员想方设法为其作了弥补。揭示了这样一个主题：如何真正把顾客当成上帝?
小题1:考查动词短语及上下文的呼应。work out算出(总数)，算出总数，有预期的结果；check out付帐离开旅馆; try out试验, 考验, 提炼；stay out不在家, 外出, 呆在户外, 坚持到……结束。一个游客付帐离开旅馆时被询问情况。故选B。
小题2:考查动词短语及上下文的呼应。expect one"s visit期待/盼望参观； realize one"s visit认识到参观；pay one"s visit访问，参观；enjoy one"s visit享受参观的乐趣，满意。被问到她对参观满意(enjoy)与否。故选D。
小题3:考查形容词及上下文的呼应。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒适的； important重要的。她告诉说她度过了一个愉快的(wonderful)假期，故选B。
小题4:考查动词及上下文的呼应。take拿走, 取通常表示有意行为；drop落下，下降，通常表示有意行为；lose遗失, 浪费，表示无意行为；break破裂，打破, 违犯，通常表示有意行为。但是客人伤心她丢失了(losing)好几卷科达彩色胶卷。故选C。
小题5:考查动词及上下文的呼应。develop显影；冲洗，通常指胶片等的冲洗；take拿，取，拍摄；wash洗涤, 冲洗，通常指衣物等物件的清洗；load装载, 装填。客人装(load)在相机拍摄(take)好了却尚未冲洗(develop)的胶卷给丢失了。故选A。
小题6:考查形容词及上下文的呼应。silly愚蠢的, 无聊的；nervous紧张的, 不安的；calm镇静的, 沉着的；sad忧愁的, 悲哀的。客人对在该度假胜地拍摄的照片的失去肯定感到自己很伤心，故选D。
小题7:考查连词及上下文的呼应。when当……时候； where哪里； as因为； which哪一个。她在这个游览胜地拍了许多照片，因为(as)这个客人把这次游览她特别珍惜的记忆。故选C。
小题8:考查动词及上下文的呼应。cover包括, 包含, 适用；find发现，找到； make制造，进行；keep保持，保存。很清楚公园没有书面制定包含游客在公园里丢失照片在内的事情提供服务的规则，故选A。
小题9:考查副词及上下文的呼应。excitedly兴奋地；fortunately幸运地；therefore 因此, 所以；quietly平静地, 静静地, 寂静地。客人很幸运(fortunately)，得到了良好的服务。故选B。
小题10:考查动词及上下文的呼应。understand懂得，了解，表示状态意义；remind提醒, 使想起；trust 信任, 信赖；discover 发现, 发觉。前台服务员懂得(understand)应该对游客关心爱护的迪尼斯服务理念。故选A。
小题11:考查名词及上下文的呼应。workers工人； guests客人；managers经理； clerks书记员。旅游地应该关心照顾游客(guests)，故选B。
小题12:考查形容词及上下文的呼应。printed印刷好的； shot拍摄好的； unused未用的；recorded记录好的。她要游客留下一两卷未用过的(unused)胶卷以拍摄表演的其它内容，故选C。
小题13:考查名词及上下文的呼应。film胶卷； card名片； camera照相机；packet包裹。两周后客人在家收到了一个包裹，故选D。
小题14:考查副词及上下文的呼应。frequently经常的; personally亲自； alone独自； actually实际上, 事实上。包裹里是我们表演的演员的照片，并有每一个表演者的亲笔(personally)签名，故选B。
小题15:考查名词及上下文的呼应。rules 规则； pictures照片； handbooks手册； performances表演。同时还有公园里游行队伍和燃放烟花爆竹的照片，故选B。
小题16:考查名词及上下文的呼应。case案子； work工作； time时间；position职位。这些照片自然是那前台服务员下班后利用自己的休息时间(time)拍摄的，故选C。
小题17:考查名词及上下文的呼应。story故事，事情； place地点； photo照片； show表演。因为这个客人写信告诉了我，我碰巧知晓了整个的事情(story)。故选A。
小题18:考查副词及上下文的呼应。only仅仅； almost几乎； never从不； nearly接近。她说在她一生中，从来没有(never)从任何事情中得到过这样好的服务。故选C。
小题19:考查名词及上下文的呼应。advice意见； experience经历； quality质量； service服务。良好的服务(service)不是来自于政策性的手册上的规定。故选D。
小题20:考查动词及上下文的呼应。care注意，照料, 关心, 护理；explain 解释；serve服务，招待；like喜欢，爱好；know知道，了解。良好的服务来自于那些会关心，会护理(care)的有心人，来自于对那种姿态给予鼓励和学习的文化、素养，故选A。
点评：了解了全文的大意以后再作题。看清上下文，找准定位词。充分利用文章的上下文和前后句，找到对选择有提示作用的词或句。这些词有时可能是同义词或反义词。注意固定的搭配，包括动词与介词的搭配、动词与名词的搭配以及形容词与名词的搭配等，同时要根据内容选择正确的短语，有时用已了解的生活常识来确定答案。 |
核心考点
试题【Not too long ago, a story that happened at Walt Disney touched me greatly. A gue】；主要考察你对
题材分类等知识点的理解。
[详细]举一反三
阅读下面的短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
I was watching a TV series one night when I took in one scene. A young man was seeking his community votes, and people 36 wanted to know why they should give him their 37 . He took them to his house and on every 38 in his house was the word “Faith” pasted. People raised lots of 39 to find out why the word was pasted on his mirrors. He said, “My dad often 40 me to believe that as long as you have 41 , you should have faith. Every time you look into the mirror, you’re looking at yourself and see ‘Faith’.”
The 42 I learned from this is simple—faith is a living thing and in the same way we’re all 43 given 24 hours a day and we’re all given the same measure of faith. Faith keeps us going when things get 44 ! Why is some people’s faith stronger than that of others? Exercise! If we choose to exercise our faith, it will 45 ; but if we choose not to, it remains weak. Some people might 46 that they don’t have faith, but we all practice faith every day even if we don’t 47 it as a faith. Daily 48 , such as studying, investing or reaching for a dream, take faith.
Faith 49 hearing and doing. I made a decision yesterday—to 50 reading the newspapers full of too much sad and 51 news. Why? Because I 52 there was a drop of my mental state after reading the newspapers.
Faith, when it’s put to 53 , becomes a beautiful thing. It lifts your mental state to a higher place that 54 you to raise yourself up and declare, “Yes, I can.” So make the decision today to strengthen your faith by 55 it.
| 小题1: | | A．bravely | B．briefly | C．mostly | D． finally |
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| 小题2: | | A．support | B．instruction | C．pity | D． information |
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| 小题3: | | A．wall | B．mirror | C．picture | D． book |
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| 小题4: | | A．voices | B．questions | C．rules | D． standards |
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| 小题5: | | A．teaches | B．permits | C．forces | D． promises |
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| 小题6: | | A．friendship | B．breath | C．wealth | D． success |
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| 小题7: | | A．lesson | B．view | C．choice | D． example |
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| 小题8: | | A．extremely | B．freely | C．equally | D． frequently |
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| 小题9: | | A．strange | B．different | C．funny | D． tough |
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| 小题10: | | A．stay | B．return | C．slow | D． grow |
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| 小题11: | | A．argue | B．realize | C．understand | D． predict |
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| 小题12: | | A．agree | B．appreciate | C．admire | D．acknowledge |
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| 小题13: | | A．services | B．steps | C．tasks | D． experiments |
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| 小题14: | | A．dreams of | B．comes from | C．feels like | D． keeps on |
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| 小题15: | | A．consider | B．delay | C．stop | D． risk |
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| 小题16: | | A．various | B．genuine | C．latest | D． negative |
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| 小题17: | | A．heard | B．noticed | C．declared | D． explained |
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| 小题18: | | A．check | B．list | C．work | D． sleep |
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| 小题19: | | A．warns | B．causes | C．orders | D． forbids |
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| 小题20: | | A．exercising | B．forming | C．obtaining | D． thinking |
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A girl became a volunteer in the activities of Deathbed Care, which meant visiting and taking care of a patient suffering from an incurable disease with days numbered.
The girl was assigned to look after an old man suffering from cancer whose children lived abroad. Their living conditions were not satisfactory while the old man had a lot of savings. She was expected to comfort him and keep up his spirits.
Every Saturday the girl came on time to keep him company, telling him stories. When he was having an intravenous drip (静脉滴注), she would help massage his arms. The doctor found the patient much improved mentally. The old man began to involve himself actively in the medical treatment and he seldom shouted at others.
But something that happened made the doctor uneasy and puzzled. Each time the girl left, the old man would give her some money. The doctor did nothing to interfere (干涉), unwilling to offend the old man. A month later the old man showed evident signs of decline after suffering coma (昏迷) a few times.
When rescued from the latest coma, the old man told the doctor his last wish, “I have deep sympathy for the girl. Will you be kind enough to help her finish her studies？”
But the doctor knew that her family was welloff and she had no difficulty pursuing her studies. Sometimes she even came to the hospital in her father’s car.
When the girl came at the weekend after the death of the old man, the doctor told her the bad news. She was very sad and burst into tears. Then she handed $ 500 to the doctor, saying, “The old man had all along thought I came to do the job because of poverty. He gave me money so that I could continue my schooling.” Now he got the answer to the puzzle. In the last period of his life, the old man found it a real pleasure to be able to help a girl badly in need.
小题1:If you’re a volunteer in the activities of Deathbed Care, what kind of people do you have to attend to?| A．Patients with a lot of money. | | B．Patients suffering from cancer. | | C．Patients without many days left. | | D．Patients living alone. |
小题2:What can we learn from the passage?| A．The doctor told the old man the truth. | | B．The old man’s children were wealthy. | | C．The girl’s father encouraged her to accept the money. | | D．The girl didn’t accompany the old man when he died. |
小题3:What is the real reason resulting in the old man’s mental improvement?| A．The girl’s love and great care. | | B．The pleasure of helping people in need. | | C．The doctor’s medical treatment. | | D．His children’s progress in life. |
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It was the first snow of winter – an exciting day for every child but not for most teachers. Up until now, I had been old enough to dress myself, but today I would need some help. Miss Finlayson, my kindergarten teacher, had been through first snow days many times, but I think she may still remember this one.
I managed to get into my wool snow trousers. But I struggled with my jacket because it didn’t fit well. It was a hand-me-down from my brother, and it made me wonder why I had to wear his ugly clothes. At least my hat and scarf were mine, and they were quite pretty. Finally it was time to have Miss Finlayson help me with my boots.
In her calm, motherly voice she said, “By the end of winter, you will all be able to put on your own boots.” I didn’t realize at the time that this was more a statement of hope than of confidence.
I handed her my boots and stuck out my foot. Like most children, I expected grown-ups to do all the work. After much pushing, she managed to get the first one into place and then, with a sigh, worked the second one on too.
I announced, “They’re on the wrong feet.”
She struggled to get the boots off and went through the joyless task of putting them on again.
“They’re my brother’s boots, you know,” I said. “I hate them!”
Somehow, from long years of practice, she managed to act as though I wasn’t an annoying little girl, She pushed and pushed, less gently this time. With a greater sigh, seeing the end of her struggle with me, she asked, “Now, where are your mittens（连指手套）?”
I looked into her eyes and said, “I didn’t want to lose them, so I hid them in the toes of my boots.”
小题1:The little girl was more satisfied with her__________-.| A．trousers | B．jacket | C．boots | D．hat |
小题2:Miss Finlayson had difficulty with the girl’s second boot mainly because_____.| A．the girl got them from her brother | B．the girl put something in them | | C．they were on the wrong feet | D．they did not fit the girl well |
小题3:Why does the author say Miss Finlayson would remember that first snow day?| A．Because the little girl was in her brother’s clothes. | | B．Because it was the most exciting day of the winter. | | C．Because the little girl played a trick on her. | | D．Because the little girl wore a pretty scarf. |
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Today I am known for my voice. Perhaps the greatest honor came when I was asked to read The New Testament（《新约全书》）on tape .
But it 21 a long time to believe such good things could happen to me. When I was a child, I stuttered（结巴）so badly that I was completely 22 to speak in public.
23 when I was 14, Professor Donald Crouch came to my school. He was a retired college professor. English was his favorite subject and 24 was his deepest love. He held a book of poems as if it were a crystal, 25 pages as if uncovering treasures. When he heard that our school was teaching Shakespeare and other classics, he felt 26 for not being a part of our school sooner.
When he 27 that I not only loved poetry but was 28 it, we became closer. There was, however, one 29 -- Professor Crouch could not stand the 30 that I refused to read my poems to the class.
“Jim, poetry is 31 to be read aloud,” he said. “You should be able to speak those beautiful words.” I shook my head and 32 .
One day he 33 me .
After handing in a poem, I waited for his 34 . It didn’t come. Instead one day as the students had gathered together, he 35 me , “Jim, I don’t think you wrote this poem.”
I stared at him in disbelief. “Why,” I started, 36 flooding me. “of course I did !” “Well, then,” he said, “you’ve got to prove it by getting up and reciting it from 37 .”
By then the other students had settled at their desks. With knees shaking, I walked up to the front. For a moment I stood there 38 Then I began, and kept going. I recited my poem all the way 39 !
Afterwards, Professor Crouch encouraged me to read other writers’ poetry before the public. I discovered I did have a(n) 40 and found my classmates actually looked forward to hearing me recite.
| 小题1: | | A．lasted | B．took | C．spent | D．wasted |
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| 小题2: | | A．impatient | B．disabled | C．unable | D．impossible |
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| 小题3: | | A．But | B．Then | C．Besides | D．However |
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| 小题4: | | A．archaeology | B．art | C．architecture | D．poetry |
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| 小题5: | | A．drawing | B．turning | C．writing | D．finding |
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| 小题6: | | A．regretful | B．thankful | C．relieved | D．annoyed |
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| 小题7: | | A．decided | B．recognized | C．learned | D．proved |
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| 小题8: | | A．reading | B．reciting | C．publishing | D．writing |
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| 小题9: | | A．problem | B．promise | C．agreement | D．difference |
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| 小题10: | | A．matter | B．fact | C．idea | D．belief |
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| 小题11: | | A．said | B．found | C．prepared | D．meant |
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| 小题12: | | A．turned away | B．sat down | C．talked back | D．gave in |
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| 小题13: | | A．greeted | B．scolded | C．tricked | D．comforted |
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| 小题14: | | A．help | B．idea | C．reward | D．comment |
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| 小题15: | | A．challenged | B．attracted | C．noticed | D．talked |
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| 小题16: | | A．pride | B．anger | C．excitement | D．joy |
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| 小题17: | | A．heart | B．beginning | C．mind | D．memory |
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| 小题18: | | A．panic | B．disappointed | C．breathless | D．aimless |
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| 小题19: | | A．down | B．up | C．around | D．through |
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| 小题20: | | A．voice | B．sound | C．appearance | D．interest |
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Hilary Smith belonged to a good family. But by the age of twenty, he had spent all the money the good old family had. He then had some trouble with the bank and was put in prison. He escaped from the prison and ran to Australia without delay.
Hilary did not like Australia and Australia did not like Hilary. What he could do seemed to be one of two things: die or work. The thought of neither of these gave him any pleasure. Then he remembered that he was not alone in the world. He possessed an aunt.
She was his father’s only sister, but his father used to say she brought no glory to the family. Hilary, of course, tried to discover what she had done. It seemed that she had failed to marry a nobleman. Instead, she had chosen a husband who was connected with trade. Of course as soon as she became “Mrs Parks”, her brother considered her dead. Later on, Mr. Parks died and left her a lot of money; but that did not bring her back to life in her brother’s opinion.
Hilary discovered his aunt’s address. Fortunately she remained faithful and honest to him even after she fell ill. So Hilary’s star shone again. When he was feeling honest, he could talk attractively. He frequently visited his aunt’s house; and soon he was living comfortably in the building which the profits of trade had provided.
One thing was soon clear: his aunt was seriously ill, and nothing could cure her illness. Hilary was very worried. Fate had found a home for him, and was now going to throw him out of it. There was only one thing that could save him: her will.
“Will?” she said, “yes, I have made one. That was when I was a girl and had not much money. I left all my money to some religious people.”
“Didn’t you make another will when you were married?” Hilary asked.
His aunt shook her head. “No,” she said in a low voice, “There was no need. When I finally had a lot of money I found I had no relations.”
On the next day he went to the public library and examined a book of law. It told him what he already believed. When a woman is married, an earlier will loses its value. A new will must be made. If no new will is made, the money goes to the nearest relation. Hilary knew that he was his aunt’s only relation. His future was safe.
After a few months had passed, Hilary’s problems became serious. He badly needed money. He had expensive tastes, and owed a lot of money to shopkeepers. They trusted him because his aunt was rich; but the debt was terrible.
Unfortunately his aunt did not want to discuss money matters at all. In the end they had a quarrel about the small amount of ten pounds. Hilary was now very angry. He began to wonder about a new problem. Was it kind to want his aunt to live any longer? Was it not better for her to die now? While he was considering what to do, his aunt told him that she was going to send for her lawyer. So she was going to make a new will. Hilary thought she might leave all her money to someone else. Soon he reached a clear decision．He must do a great kindness to the poor old woman.
One night when the old servant who had been nursing his aunt went off, he doubled the amount of some medicine. The total amount was too great and it could just put her to sleep forever.
“Thank you,” his aunt took the glass from his hand with a grateful look. “I want, more than anything, to sleep, and never to wake up again. Is that what you wish, Hilary? I have given you your chance. Don’t blame me if I have some doubts about what you intended to do. Sick people get these ideas, you know. One thing I ought to explain to you. Mr. Parks never married me. He already had a wife and couldn’t marry again. That made your foolish father very angry with me… Well, if I am alive tomorrow I shall make another will in your favor. If I die tonight, you’ll get nothing… No, Hilary, don’t try to take the glass away. If you do that, I shall know; and I don’t want to know. Good night, Hilary.”
Then, very carefully, she raised the glass to her mouth and drank.
小题1:From the story, we learn that Hilary’s aunt was ______.| A．bad-tempered and lonely | B．kind-hearted and wise | | C．careless about money | D．cruel to her nephew |
小题2:Why did Hilary’s father consider his aunt dead?| A．Because they lost contact with each other after her marriage. | | B．Because she married a businessman. | | C．Because she broke away from the family for a better life. | | D．Because he thought she was a shame to the family. |
小题3:The underlined sentence “He must do a great kindness to the poor old woman” in Paragraph 11 suggests that Hilary Smith ______.| A．was determined to put his aunt’s life to an end | | B．decided to do his aunt a favor to call in a lawyer | | C．made up his mind to take good care of his aunt | | D．would help his aunt to donate all her money to religious people |
小题4:Which of the following is the focus of the story?| A．Hilary’s aunt’s money. | B．Hilary Smith’s debts. | | C．The intended murder. | D．Hilary’s aunt’s marriage. |
小题5:Which part of what Hilary’s aunt said finally might make Hilary frustrated?| A．She wanted to sleep and never to wake up again. | | B．She never got married to Mr. Parks. | | C．Mr. Parks had a wife. | | D．She would make a new will tomorrow. |
小题6:Which detail from the story is the climax（高潮）of the story?| A．Hilary escaped from the prison. | | B．Hilary quarreled with his aunt about ten pounds. | | C．Hilary’s aunt drank the medicine her nephew prepared for her. | | D．Hilary’s aunt made a will to leave all her money to someone else. |
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