题目
题型:不详难度:来源:
Is the customer always right? 小题1: Shopping is very much a part of a country’s culture, and
attitudes to shopping and consumers vary from country to country just as much as climate or taste
in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income.This has meant failing prices,plenty of special offers and a re-examination of what customer service really means.小题2:In restaurants in the south of the USA,for example,waiters compliment.(恭维)you on your clothes,ask about your day,compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service.小题3: a fact,different nationalities expect different types of service.As a friend of mine once told me,"By the end of evening I had spent as much time talking to the waiter as to my wife."
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes.First of all she waits until they are on sale.小题4:And later she finds some small fault with the product and demands a further reduction.She never buys anything at the regular price.Could you imagine trying such ways in department stores in other countries?
Attitudes to service are,of course,affected by employers’ attitudes to their workers.As American waiters heavily depend on tips,they have to provide more service.But is this fair?小题5:It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"
A.People often point to America as an example of good customer service. |
B.It is a question of expectations. |
C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays? |
D.Then she asks for a discount until she gets an even better price. |
F.The way we shop shows the way we get along with other people.
G.However,do Europeans really want US style service?
答案
小题1:E
小题2:A
小题3:C
小题4:D
小题5:C
解析
核心考点
试题【根据短文内容,从短文后的选项中,选出能填入空白处的最佳选项,选项中有两项为多余选项。 Is the customer always right? 小题1: Sh】;主要考察你对数词等知识点的理解。[详细]
举一反三
A.90s ; the | B.the 90s; / | C.90s; their | D.the 90s ; their |
McDonald"s Corporation (NYSE: MCD) is the world"s largest chain of hamburger fast food restaurants, serving nearly 47 million customers daily._____小题1:_____Brands (KFC, Taco Bell and others) and sandwich chain Subway.
In addition to its signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A Manger until 2008, and owned the Chipotle Mexican Grill until 2006 and the restaurant chain Boston Market until 2007._____小题2:____The corporations" revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants.
____小题3:_____In response to obesity trends in western nations and in the face of criticism over the healthiness of its products, the company has modified its menu to include such healthier alternatives as salads, wraps and fruit.
The business began in 1940, with a restaurant opened by brothers Dick and Mac McDonald in San Bernardino, California.Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant.The original mascot of McDonald"s was a man with a chef"s hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald in 1963.
The first McDonald"s restaurants opened in the United States, Canada, Costa Rica, Japan, the Netherlands, Germany, Australia, France, El Salvador and Sweden in order of openings.The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois on April 15, 1955, the ninth McDonald"s restaurant overall.____小题4:___Kroc was also noted for aggressive business practices, compelling the McDonald brothers to leave the fast food industry.The McDonald brothers and Kroc feuded over control of the business, as documented in both Kroc"s autobiography and in the McDonald brothers" autobiography._____小题5:____
A.McDonald"s primarily sells hamburgers, cheeseburgers, chicken products, french fries, breakfast items, soft drinks, milkshakes and desserts. |
B.The site of the McDonald brothers" original restaurant is now a monument. |
C.At one time it was the largest global restaurant chain, but it has since beensurpassed by multi-brand operator Yum! |
D.Each McDonald"s restaurant is operated by a franchisee, an affiliate, or the corporation itself. |
F.Kroc later purchased the McDonald brothers" equity in the company and led its worldwide expansion and the company became listed on the public stock markets in 1965.
增加:在缺词处加一个漏字符号(),并在其下面写出该加的词。
删除:把多余的词用斜线()划掉。
修改:在错的词下划一横线,并在该词下面写出修改后的词。
注意:1.每处错误及其修改均仅限一词;
2.只允许修改10处,多者(从第11处起)不记分。
Dear Mr Anderson,
I’m not sure whether you can remember me,and we met in Bethany last
year.It was at your daughter wedding.You and me had a pleasant talk and I
told you a little about my job as reporter for the New York Times.At that
time I do like to stay in New York,but now I’d like to get a job back in my
town.My problem is that have been away for a longer time that I have not
some job contacts(关系) in Bethany.That’s why I’m writing for you .I
would appreciate if you could put me in touch with anyone who could help
me and advise me.
此题要求你对一段文章改错。先对每一行作出判断是对还是错。如果是对的,在该行右边横线上画一个勾(√);如果有错误(每行不会多于一个错误),则按情况改错如下:此行多一个词:把多余的词用斜线(\)划掉,在该行右边横线上写出该词,并也用斜线划掉。此行缺一个词:在缺词处加一个漏字符号(∧),在该行右边横线上写出该加的词。此行错一个词:在错的词下划一横线,在该行右边横线上写出改正后的词。
注意:原行没有错的不要改。
Growing up is not easy. Sometimes all that is need 小题1:___________
is someone to rely on. For many years, she was Mum. 小题2:___________
My mother was a career woman and had her own 小题3:___________
problems to take care, but when I needed her, she 小题4:___________
was always there. Her strength came from anywhere 小题5:___________
I don’t quite know, somewhere very deep. She was so
strong that she would never break down, even while I 小题6:___________
went to her with all my little-boy problems and shout 小题7:___________
at her. Her strength made me stronger and gave to me 小题8:___________
courage to try things other thought were impossible. A 小题9:___________
Helping hand is always stronger enough to lift you up. 小题10:___________
A.lot | B.amount | C.number | D.variety |
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