题目
题型：不详难度：来源：
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
小题1:
According to the text, people don’t complain because________.
| A．they think complaining doesn’t work |
| B．they consider it wrong to complain |
| C．they don’t want to waste their time |
| D．they don’t want to become unpopular |
To complain about something, you should________.
| A．wait until you come back home |
| B．prepare for a long time |
| C．talk to the manager directly |
| D．try to solve the problem actively |
What might be the best title for the text?
| A．Get what you should get |
| B．Complain as you please |
| C．Take action to deal with problems |
| D．Avoid trouble and don’t complain |
答案
小题1:A
小题1:D
小题1:A
解析
核心考点
试题【Most people who experience bad service while traveling, shopping, or dining out 】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
You should be extra respectful when you are at others’ homes. For example, you must not make unpleasant comments about them. Once when I was at the house of a friend as a high school senior, I told him he had feet that looked funny while he had his socks off in his bedroom. He rebutted(反驳),“If you’re going to make fun of my feet, you can leave.’’
You must be a person of your word. For example, if you say you will do something for or with your friend, you must follow up on it.
You must respect people other than your friends.This includes respecting your friends’ family members and being polite to others in general.
It is helpful to be supportive. You should try to provide help when your friends need it.
You should understand them. Even if you do not agree with some of the things they do, you should show an understanding of why they do them and offer advice while avoiding telling them they are at fault for their problems.
You must be caring. You must put care into the things you do for them and show concern for their troubles.
Having a good attitude is a must. You must avoid being combative(好斗的)as well as being sad or mad too often.
Take these tips to build solid friendships!
小题1:The purpose of the passage is to________.
| A．explain why people need close friends |
| B．teach us how to build a solid friendship |
| C．show us how important close friendship is |
| D．let people know more about friendships |
| A．Friends should respect one another. |
| B．There is no perfect person in the world. |
| C．Making fun of friends is unpleasant. |
| D．It’s impossible to take off one’s socks before others. |
| A．make your promise |
| B．keep your promise |
| C．be a responsible person |
| D．be an honest person |
| A．agree with things our friends do |
| B．disagree with things our friends do |
| C．tell our friends they are wrong directly |
| D．express our understanding to our friends |
You are enrolled in a full-time school called “life”. Each day in this school you will have the opportunity to learn lessons. You may like the lessons or hate them, but you have designed them as part of your curriculum.
Why are you here? What is your purpose? Humans have sought to discover the meaning of life for a very long time. What we and our ancestors overlooked, however, is there is no one answer. The meaning of life is different for every individual.
Each person has his or her own purpose and distinct path, unique and separate from anyone else’s. As you travel your life path, you will be presented with numerous lessons that you will need to learn in order to fulfill that purpose. The lessons you are presented with are specific to you; learning these lessons is a key to discovering and fulfilling the meaning and connection of your own life.
As you travel through your lifetime, you may encounter challenging lessons that others don’t have to face, while others spend years struggling with challenges that you don’t need to deal with. You may never know why you are blessed wi
th a wonderful marriage, while your friends suffer through bitter arguments and painful divorces, just as you cannot be sure why you struggle financially while your peers enjoy abundance. The only thing you can count on for certain is that you specifically need to learn; whether we choose to learn them or not is entirely up to you. The challenge here, therefore , is to align（与…保持一致）yourself with your own
unique path by learning individual lessons. This is one of the most difficult challenges you will be faced with in your lifetime, as sometimes your path will be completely different from others. But, remember, don’t compare your path to the people around you and focus on the difference between their lessons and yours. You need to remember that you will only be faced with lessons that you are capable of learning and are specific to your own growth.Our sense of fairness is the expectation of equity—the assumption that all things are equal and that justice will always prevail. Life is not, in fact, fair, and you may indeed have a more difficult lift path than others around you, deserved or not. Everyone’s circumstances are unique, and everyone needs to handle his or her own circumstances differently. If you want to move toward calm, you will be required to move out the comparing phrase of “it’s not fair”. Focusing on the unfairness of circumstances keeps you comparing yourself with others rather than appreciating your own special uniqueness. You miss out on learning your individual lessons by distracting yourself with feeling of bitterness and anger.
小题1:.According to the passage, how can the meaning of your life be realized?
| A．Having the same opinions as others. |
| B．Taking the distinct path from others. |
| C．Learning the lessons presented to you. |
| D．Doing the different things from others. |
| A．everyone has his own track to follow |
| B．the same thing usually happen to the peers |
| C．a painful divorce must lie in financial problems |
| D．a wealthy man must have a wonderful marriage |
| A．are beyond your power | B．keep you from growth |
| C．limit your development | D．help you with your success |
| A．All things are equal and justice will always prevail. |
| B．You should learn to appreciate your specific uniqueness. |
| C．One has to fix his mind on unfairness of circumstances. |
| D．The teachers have designed the lessons as part of your curriculum in the life school.. |
| A．it is full of all lessons to learn |
| B．you have plenty of time to learn lessons |
| C．you meet with specific lessons every day |
| D．there are so many subjects for you to choose |
My reply is often a brief “You have as much time as the president.” I usually carry on a bit about there being twenty-four hours in the day for everyone, and suggest that “not enough time” is not an acceptable explanation of not getting something done.
Once in graduate school, I tried to prove to one of my professors by
say
ing that I was working hard. His answer to me was, “That’s irrelevant (无关的). What’s important is the quality of your work.” Since then I have had time to think carefully about the “hard worker” dodge (诀窍), and I have come to some conclusions — all relevant to the problem of how much time we have.If you analyze the matter, you can identify two parts of the problem: There is, of course, the matter of “time”, which we can think of as fixed. Then there is the problem of “work” during that time. But, as my professor suggested, it’s not how hard one works but the quality of the product that’s important.
That led me to a new idea: the quality of the work. That concept is perhaps best explained by a sign I once saw on the wall in someone’s office: “Don’t work harder. Work smarter.” There is a lot of sense in that idea.
If you can’t get more time, and few of us can, the only solution is to improve the quality of the work. That means thinking of ways to get more out of the same time than we might otherwise get. That should lead us to an analysis of our work habits. Since “work” for students usually means “homework”, the expression “work habits” should be read as “study habits”.
Then, as a smart student, you will seek to improve those skills that you use in study, chiefly reading and writing. If you learn to read better and write better, there are big benefits that pay off in all your studies.
小题1:.
From the passage, we know that the author is probably ______ .
| A．a poet | B．an educator | C．a novelist | D．an engineer |
We can infer from the 2nd paragraph that we students still _____ .
| A．have enough time | B．can meet the president |
| C．get everything done well | D．should accept the explanation |
Which of the following is TRUE according to the passage?
| A．The author’s students make good use of their time to do all their homework. |
| B．The author tried to tell the professor that he/she (author) had done a good job. |
| C．You can’t improve the quality of the work if you can’t get more time. |
| D．You’ll try to improve your skills in reading and writing if you’re a clever student. |
What’s the passage mainly about?
| A．Students don’t have enough time. | B．Don’t work harder; work smarter. |
| C．No one can get more time. | D．Read better and write better. |
foot and my attacker stopped attacking me．Had I been hurt I wouldn"t have found it amusing．And I was laughing．After all, I was being attacked by a butterfly!Having stopped, laughing, I took a step forward．My attacker rushed me again．He charged towards me at full speed, attempting to hurt me but in vain．For a second time, I took a step backwards while my attacker paused．I wasn"t sure what to do．After all, it"s just not everyday that one is attacked by a butterfly．I stepped back to look the situation over．My attacker moved back to land on the ground．That"s when I discovered why my attacker was charging me only moments earlier．He had a mate and she was dying．
Sitting close beside her, he opened and closed his wings as if to fan her．I could o
nly admire the love and courage of that butterfly in his concern for his mate．He had taken it up on himself to attack me for his mate"s sake （缘故）, even though she was clearly dying and I was so large．He did so just to give her those extra few precious moments of life, should I have been careless enough to step on her．His courage in attacking something thousands of times larger and heavier than himself just for his mate"s safety seemed admirable．I couldn"t do anything other than reward him by walking on the more difficult side of the pool．He had truly earned those moments to be with her, undisturbed． Since then, I"ve always tried to remember the courage of that butterfly whenever I see huge barriers facing me.
小题1:.
Why did the writer change his direction while walking down a path?
| A．To get close to a butterfly. | B．To look over the bad situation. |
| C．To escape a sudden attack. | D．To avoid getting his shoes dirty. |
What made the man feel funny?
| A．Making the attacker pause. | B．Being attacked by a butterfly. |
| C．Being stepped on by his mate. | D．Discovering the energetic butterfly. |
From this experience the man learned .
| A．what he should do when faced with trouble |
| B．people should show sympathy to the weak |
C．how he should deal with a ttacks |
| D．people should protect butterflies |
Which of the following words can best describe the butterfly?
| A．Careless． | B．Amusing． | C．Courageous． | D．Aggressive. |
My husband, the youngest son and I went out to McDonald. We were standing in line when all of a sudden everyone around us began to back away. As I turned around I smelled a horrible body odour（气味） and saw two poor homeless men standing behind me. As I looked at the short blue-eyed gentleman closest to me, he was “smiling”. The second man fumbled（摸索）with his hands as he stood behind his friend.
The young lady at the counter asked him what they wanted. He said, “Coffee is all, Miss,” because that was all they could afford.
Then I really felt it — I embraced（拥抱）the little man with the blue eyes. That is when I noticed all eyes in the restaurant were set on me, judging my every action. I smiled and asked two more breakfast meals on and gave them to the men.
The blue-eyed gentleman looked up at me, with tears in his eyes, and said, “Thank you.”
I turned in my project. My teacher said, “Can I share this?” I slowly nodded as she got the attention of the class. She began to read and that is when I knew that we as human beings share this need to heal people and to be healed.
In my own way I had touched the people at McDonald’s and every soul that heard the story in the classroom. But, I graduated with one of the biggest lessons I would ever learn.
小题1: The underlined part “a piece of cake” in Paragraph 1 means _______.
| A．easy | B．embarrassing | C．moving | D．comfortable |
| A．Because they were very polite to the two men. |
| B．Because they were moved by the two men. |
| C．Because the two men smelt terrible. |
| D．Because the two men seemed unfriendly. |
| A．Because they didn’t have enough money. |
| B．Because they didn’t feel hungry. |
| C．Because they knew others would help them. |
| D．Because they were looked down upon. |
| A．Hard to believe. | B．Interesting to read. |
| C．Very puzzling. | D．Very satisfying. |
did the author think she learn from the story?| A．A friend in need is a friend indeed |
| B．Helping others can bring pleasure to many people. |
| C．Nothing is difficult to a willing heart. |
| D．Don’t judge people according to their appearance. |
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