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阅读理解。     Have you ever walked into a candy store with a young child and watched with delight as the store manager
gave the child a small treat? Or have you ever received a telephone call from a shopkeeper asking you whether
an item you bought a month before was meeting your needs? No doubt you noticed these gracious acts.
     Business firms nowadays are quick to have programs designed to ensure product and service quality. But 
     If you want to make those"little things" a high customer service priority (优先权), here are a few tips for
you to follow.
     Make a list of the simple acts you can perform for your customers. It might include handing out key chains
or other small gifts to customers, or extending delivery service to elderly customers. Just be sure every item is
economical and easy to carry out.
     Training in the"little things" helps your people lean skills and attitudes. If you"re your people to hand out
small gifts of your business, be sure they"re goods available in your store. If you want your people to take extra
time with customers, be sure you schedule enough staff during rush business hours. If you want your people
to follow up with customers on the telephone at the end of each month, be sale you drop the sales load a bit at
that time.
     Training in the "little things" doesn"t end with a single activity. It must become part of everyday life in your
business. Show the importance of the "little things" by word and deed. Be sure everyone practices the art of
customer courtesy (礼貌) each day. Announce the power of the "little things" through every possible means.
The more cheer leading you do about this topic. The more it will become deeply fixed in the workplace. 1. The underlined word "gracious" most probably means"____ ". A. strange
B. clear
C. easy
D. kind 2. If you want your people to accompany customers much longer, be sure _____. A. enough assistants are available during rush business hours
B. you praise employees who show courtesy to customers
C. little things are given to customers all the time
D. you drop the sales load a bit at that time 3. The purpose of giving away little things to customers is to _____. A. please the children of the customers
B. clear off goods kept long in the stole
C. build a relationship between seller and buyer
D. help the employees learn attitudes and skills 4. The main idea of this passage is _____.A. the necessity of giving away little things
B. the importance of "little things" in business
C. how to train the employees in the business firm
D. praising employees who show courtesy to customers
答案
1-4: DACB
核心考点
试题【阅读理解。     Have you ever walked into a candy store with a young child and watched】;主要考察你对题材分类等知识点的理解。[详细]
举一反三
完形填空。     As I drove my blue Buick into the garage, I saw that a yellow Oldsmobile was   1   too close to my space.
I had to drive back and forth to get my car into the   2   space. That left   3   enough room to open the door.
Then one day I arrived home  4  , and just as I turned off the engine, the yellow Oldsmobile entered its
space-too close to my car,   5 . At last I had a chance to meet the driver. My patience had   6   and
I shouted at her, "Can"t
you see you"re not   7   me enough space? Park farther over." Banging (猛推) open door into   8  , the driver
shouted back: "Make me!"   9   this she stepped out of the garage. Still each time she got home first, she parked
too close to my  10 . Then one day, I thought,"What can I do?" I soon found  11 . The next day the woman  12  
a note on her windshield(挡风玻璃): 
Dear yellow Oldsmobile,
      I"m sorry my mistress(女主人)shouted at yours the other day. She"s been sorry about it. I know Because
she doesn"t sing anymore while  13  . It wasn"t like her to scream  14  . Fact is, she"d just got bad news and was
taking it out on you two. I  15  you and your mistress will  16  her.
                                                                                                                    Yours neighbor,
                                                                                                                       Blue Buick
     When I went to the  17   the next morning, the Oldsmobile was gone, but there was a mote on my windshield:
Dear Blue Buick,
     My mistress is sorry, too. She parked so  18   because she just learned to drive. We will park much farther
over after this. I"m glad we can be  19   now.
                                                                                                                        Your neighbor,
                                                                                                                      Yellow Oldsmobile
     After that, whenever Blue Buick  20   Yellow Oldsmobile on the road, their drivers waved cheerfully and
smiled.
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(     )1. A. driven        
(     )2. A. complete      
(     )3. A. quite         
(     )4. A. hurriedly     
(     )5. A. as usual      
(     )6. A. run into      
(     )7. A. keeping       
(     )8. A. mine          
(     )9. A. For           
(     )10. A. room         
(     )11. A. an instruction
(     )12. A. put          
(     )13. A. working      
(     )14. A. on end       
(     )15. A. hope         
(     )16. A. comfort      
(     )17. A. office       
(     )18. A. crazily      
(     )19. A. neighbor     
(     )20. A. followed     
B. parked            
B. close             
B. nearly             
B. first             
B. as planned        
B. run about        
B. saving            
B. hers               
B. With               
B. area                 
B. a result        
B. wrote             
B. driving           
B. so long           
B. know              
B. help               
B. flat              
B. eagerly          
B. friends           
B. passed         

C. stopped      
C. narrow         
C. seldom         
C. finally       
C. as well       
C. run out      
C. offering     
C. itself        
C. From            
C. front              
C. an answer 
C. sent           
C. returning     
C. like that    
C. suppose        
C. forgive         
C. place         
C. noisily       
C. drivers      
C. found      

D. stayed               
D. fixed                 
D. hardly                  
D. timely              
D. as yet               
D. run off             
D. leaving              
D. ours              
D. Upon                    
D. side                      
D. a chance        
D. discovered             
D. cooking               
D. any more         
D. suggest                
D. please                
D. garage                
D. early                
D. writers            
D. greeted          
阅读理解。
     When a cat is frightened, its heart starts beating faster, its muscles (肌肉) get tense, and there are changes
in the chemicals in its blood-stream. If the danger continues, it will defend itself, or it will run away as fast as
possible.
     Something like this also happens to people. When we are excited, angry, scared or aroused by other
emotions, our bodies go through many physical changes, all of which make us more alert (警觉的) and ready
to react. We, too, get ready to defend ourselves or run. Human beings, however, have a problem that animals
never face. If we give way to our feelings and let them take over, we can get into trouble. Have you ever said
something in anger-or hit somebody-and regretted it later? Have you ever shouted at a teacher, told somebody
you were lonely, or said you were in love, and then wished later you had kept your mouth shout? It isn"t
always wise to express your feelings freely.
     Does this mean that it"s smarter always to hide our feelings? No! If you keep your feelings of anger,
sadness, and bitterness hidden away or bottled up inside, your body stays tense. Physical illnesses can develop,
and you can feel disturbed badly inside, it can actually be bad for your health. You can try to treat emotions as
if they were bananas in the cupboard.
     You can hide them and you can pretend they don"t exist, but they"ll still be around. And at last you"ll have to
deal with them, just like those bananas.
1. By taking cat as an example, the author wants to show us that _______.
A. animals can"t control their feelings
B. people can"t control their feelings
C. people physical reactions are like those of animals in a way
D. people"s bodies go through many physical changes in certain situations, too.
2. It"s mentioned in the text that human beings get into trouble because ______.
A. we are not as alert as animals
B. we sometimes can"t control our feelings
C. we always do something wrong to other people
D. we don"t pay attention to our physical changes
3. The author wants to tell us in the last two paragraphs that ______.
A. there"s no way to deal with our feelings
B. we should put some bananas in a cupboard when we"re angry or scared
C. feelings will gradually disappear when we hold them in
D. we should neither express our feelings freely nor hide the bad feelings inside
4. The author"s purpose in writing this article is to _______.
A. tell us that it"s pretty good to keep our feelings inside
B. give some advice on how to express our feelings freely
C. make us deal with our feelings in a wise way
D. make us know it isn"t always good to express our feelings freely
语法填空。
     Nathan Myhrvold in the video talked about what he did after he left Microsoft in 1999. He talked about
what he did in archeology, nuclear technology, photography, and even cooking! I don"t know about you, but
I know   1   is from the video that I get a lot of inspiration. It teaches me lessons   2   how to live an exciting
life. You can feel Myhrvold"s passion and   3   (enthusiastic) during the talk. He is a clear example of curiosity.
I thought I already had wide interests,   4   after watching this video I realize just how narrow my world is.
     I learn a lot from the depth of his interests.   5   I"m interested in something, usually I only have enough
interest to go through   6   skin. I don"t have enough interest to go deep into that subject. But Myhrvold not
only has wide interests,   7   has deep interests. It"s deep enough to make him an expert in a field. This is an
important lesson for me. I need to widen my interests, but even   8   (important), I need to deepen them. That"s
a key to  9   (live) an exciting life.
     I just imagined that if Leonardo da Vinci lived in the 21st century, he   10   (be) like Nathan Myhrvold.
阅读理解。
     I am wearing a small red ribbon this morning to remind myself and others around me that today is World
AIDS Day.
     The red ribbon, an international symbol of AIDS awareness, is gaining increasing public recognition as
more Chinese, from top leaders to movie stars, wear it today.
     Gone were the days when the topic of HIV/AIDS was a public and media taboo (禁忌). Over the past few
years, we have watched, read and heard many stories from doctors, volunteers and public health officials at
the forefront of HIV/AIDS prevention and treatment.
     Quite a few people with HIV/AIDS have come forward to share their experiences on TV or in the media.
     The local and central governments have become more forthcoming (be helpful) with their new prevention
and treatment programmes, and financial input. The latter rose from less than 1 million yuan (US$ 121,000) in
1986 to a pledge of 800 million yuan (US$98.8 million) in the year of 2006.
    The change from silence to public and media campaigns with official promises has been remarkable,
especially since China battled through the SARS crisis.
     But have we got a full understanding on HIV/AIDS? What do we know about the extent of HIV/AIDS in
China?
     The figures, ranging from confirmed cases to estimates, remain debated. After all, no more than a year has
passed since the policy of free medical tests was make public. Unknown numbers from the high-risk groups
drug addicts and people working in sex- related place as well as farmers who once sold blood could still be
reluctant to come forward.
1. what does the red ribbon stand for?
A. AIDS
B. World AIDS Day
C. AIDS awareness
D. AIDS prevention and treatment
2. Which of the following is Not true according to the text?
A. The topic of HIV/AIDS was a public and media taboo in the past.
B. The topic of HIV/AIDS is now still a public and media taboo.
C. Now a lot of people with HIV/AIDS have come forward to share their experiences on TV.
D. The writer wears a small red ribbon because today is World AIDS Day.
3. In paragragh 5 "The latter" refers _______.
A. financial input
B. new prevention programmes
C. new treatment programmes
D. the central governments
4. We can learn from the text that high- risk groups of HIV/AIDS in
China include the following EXCEPT ____.
A. drug addicts
B. people working in sex-related place
C. farmer who once sold blood
D. people getting close to those affected with HIV/AIDS
5. What is the best title of the passage?
A. The Red Ribbon
B. Always keep red ribbon in sight
C. About AIDS
D. Help people with AIDS
阅读理解。

     This book is written expressly (清楚地) for students in an attempt to present the material that is most
useful and interesting to them. Previous courses in chemistry are not necessary for the understanding of the
material, although those students who have had high school chemistry will find that a review of the inorganic
section will better enable them to master the organic and biochemistry sections that follow.
     The author has felt that in the past there was an improper selection of material from inorganic, organic,
and biochemistry in the majority of the textbooks of chemistry for nurses. The tendency has been to develop
the inorganic chemistry to such an extent that organic and biochemistry are covered too briefly. The recent
advances in biochemistry and their widespread application to the practice of medicine and nursing have
considerably altered the situation. Not only is biochemistry more closely allied to the practical chemistry of
medicine and nursing, but also it is of more interest to the students. In the author"s experience the response
to biochemistry has always been more favorable than to other sections. Within the brief period allotted to
 chemistry, therefore, the sections on inorganic, organic, and biochemistry should be so arranged that a good
share of the time is spent on the study of biochemistry. This book presents mainly those fundamentals of
inorganic and organic chemistry that are necessary for the understanding of the section on biochemistry.
    The fundamental points suggested in the Curriculum Guide are included in the book, with some additions
in the biochemistry section. The author feels that a study of urine, vitamins, nutrition, and hormones is so
obviously a part of biochemistry that at least the fundamentals should be included in this course.
     The book has been planned in such a way that it may be adapted to various courses in chemistry. The
material suggested by Curriculum Guide is covered in the first nineteen chapters and may be used in
accelerated courses or where minimum time is allotted to chemistry. When the time allotted to the course is
sixty to ninety hours, the entire contents of the book may be used to advantage. While the book has been
written especially to fit the needs of schools of nursing, it could readily be applied in instances where students
are required to take but one course in chemistry. The apathetic (无动于衷的) attitude of nonprofessional
students toward a course in inorganic chemistry may well be overcome by the proper presentation of material
selected from inorganic, organic, and biochemistry.

1. This piece of writing is _____.
A. an introduction to a course book
B. a professor"s letter to his students
C. the record of an introductory speech
D. from a school announcement
2. To read this book _____.
A. previous course in chemistry are necessary
B. a good mastery of biochemistry is essential
C. one needn"t have studied chemistry before
D. one must first review his high school courses
3. In the author"s experience, the students are most interested in _____.
A. inorganic chemistry
B. biochemistry
C. organic chemistry
D. chemistry as a whole
4. The underlined word "allotted" in the last paragraph means _____.
A. separated
B. obtained
C. needed
D. distributed
5. Paragraph 4 suggests that one characteristic of this book is its _______.
A. simplicity in presentation
B. thoroughness in the field
C. vividness of the language
D. adaptability to various needs