You can"t avoid a conflict at work. If you can avoid a conflict, it means you will win what you want
regardless of what the other person wants. Since the potential issue has not been removed, it will simply
reappear later. Here are the necessary steps to effectively get rid of conflicts at work.
     ★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary,
it can be the beginning of an interesting learning process. Conflicts mean that people care enough to
disagree strongly. The trick is not to allow the conflict to go on forever.
     ★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with
time going by. Conflicts at work arise not from something that was said, but from something that wasn"t
said! Everyone"s waiting for the other to admit he"s wrong and gets more unpleasant after the conflict has
lasted a while. It"s essential to interrupt the "waiting game" before it gets to that point.
     ★ Ask nicely. If somebody has done something that made you angry, or if you don"t understand their
viewpoint or actions, simply asking nicely about it can make a world of difference.  Never assume that
people do what they do to annoy or hurt you. Sometimes there"s a good reason why that person does
what he or she does, and a potential conflict disappears right there. Do remember to make an inquiry,
not an accusation of any sort.
     ★ Appreciate. Praise the other part in the conflict. Tell them why it"s worth it to you to solve the
conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree
strongly with, but it"s a great way to move forward.

Topic	How to 1.________ conflicts at work
Reason	Conflicts won"t 2.________if not dealt with
3.________
on handling
conflicts	Don"t be afraid of conflicts which can happen in many 4.________and try to resolve a conflict soon or it will get 5.______.
Interrupt the "waiting game" and try to admit  your 6.________actively.
Don"t imagine people do something to make you 7.________ on purpose.
Remember not to 8.________others, but ask them nicely about what they do, which may make a difference.
Try to appreciate the other part in the conflict although it is 9.________to do so.
10.________	As long as you learn to do with conflicts, you"ll work in joy.
1. handle/ solve/ remove/settle   2. disappear    3. Tips/ Suggestions/ Advice 4. cases/ circumstances 5. worse    6. mistake(s) /fault (s)    7. annoyed/ hurt/ angry    8. accuse/blame     9. hard/ difficult 10. Conclusion
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Some rain must fall.For many people in the world today those rainy days take the form of financial problems. If you have found yourself in such a position,  you may be wondering what you should do in a difficult time.Through this text,  you are given some tips and advice that you can use if you are facing some sort of financial problems or difficulties.      The first step that you will want to take when you find yourself in a budget crunch(预算短缺) is to make sure that you take the time to contact your money lenders.By making contact with your money lenders,  you will open up the lines of communication.In this day and age,  the typical money lender is going to be willing to deal with you and work with you. As long as you are proactive,  you are likely to find that a lender or other creditors will be willing to work out a payment plan that will work for you.      The next step that you will want to take is to make a serious budget for the future.One of the reasons that people run into trouble in many instances rests in the fact that they simply do not take the time to budget and plan.By planning and budgeting,  you will find that you will have a better chance of avoiding financial problems and difficulties in the future.       A third step that you will want to take when it comes to dealing with a financial crunch is that you should start to eliminate some of your credit cards.Many people do end up facing financial issues because they have collected far too much debt on credit cards.In this day and age,  people really do tend to overuse credit cards in many instances.      Finally,  when it comes to dealing with and resolving a financial crunch,  you will want to make sure that you eliminate some of your unnecessary spending at least for the time being.While you understandably like to buy things that are entertaining,  nice and special if you are facing financial issues,   it is important to return to the basics until you get rid of a financial crunch. 1. The writer wrote this text in order to ________. A. give readers some advice on how to deal with financial problems B. suggest that we should make a careful budget in our daily life C. show us how to keep in touch with our money lenders D. explain to us his experience in saving money in his daily life 2. The writer gives all the following tips except ________. A. to stay in contact with those who lend you money B. to make a careful plan for your future life C. to give up some of your credit cards D. to cook our own meal at home instead of eating out 3. The underlined word "eliminate "in the fourth paragraph most probably means ________in this text. A. build up   B. get rid of  C. burn up   D. show up 4. What can your money lenders do for you? A. The money lender can cut off some of his interest for you. B. The money lender will offer you a certain discount when you pay. C. The money lender will help to make out a plan for paying back the money. D. The money lender will allow you extension (延期) if you can"t pay.
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The Best Western New Englander       Location.The Best Western New Englander is located in Woburn, Mass, seven miles from Harvard University and the Salem Witch Museum.Tufts University and the Stoneham Zoo are four miles away. Downtown Boston is nine miles from the hotel.The USS Constitution Museum is 10 miles away.Faneuil Hall, Fenway Park, Freedom Trail and the New England Aquarium are within 12 miles.       Hotel Features.The Best Western New Englander serves complimentary continental breakfasts.The hotel includes Spuds Restaurant and Lounge.The hotel includes 4,200 square feet of meeting and event space accommodating up to 200 people.The meeting rooms feature 11foot ceilings, chandeliers and wall sconces.The front desk is open 24 hours a day.Free shuttle (来往于两地之间的班车)service to Anderson Commuter Rail Station is available with service to downtown Boston.The  hotel includes a business center and  offers highspeed Internet access.Complimentary newspapers are available.Parking at this Woburn hotel is complimentary.The onsite fitness center features floortoceiling windows, televisions and cardiovascular(心血管) and weight training equipment.The fitness center is open 24 hours a day.The hotel includes a heated indoor pool in an atrium(天井) setting.      Guestrooms.Guestrooms at the Best Western New Englander include coffeemakers and Mincro Fridges. Cable television is provided at this Woburn hotel.Guestrooms include desks.Bathrooms feature granite(花岗岩)counters and vanities.      Expert Tips.The Best Western New Englander sponsors the snow leopard exhibit at the Stone Zoo. The snow leopard is this Woburn hotel"s mascot(吉祥物). ●Swimming pool-indoor ●Meeting room (small groups) ●Garden ●Internet public area-highspeed ●Business center ●Fitness equipment ●Parking (complimentary) ●Event catering pets allowed-Fees Apply ●Complimentary breakfast ●Bar/Lounge ●Comp newspapers in lobby ●Shuttle service ●Business services 1. The writer wrote this passage in order to ________. A. keep record of his or her experiences in the hotel B. introduce the hotel to his or her readers C. attract more people to invest the hotel D. make a list of all the facilities in the hotel 2. In the first paragraph, the writer intends to tell readers that ________. A. all the city life facilities are accessible to those who stay in the hotel B. life is quiet and peaceful in the Best Western New Englander C. you"ll have to spend a lot of money if you stay in the hotel D. you can"t enjoy the exciting city life in the hotel 3. The underlined word "complimentary" in the second paragraph means ________. A. available   B. expensive C. free   D. entertaining 4. Which of the following is Not True according to the text? A. The Best Western New Englander is a name of a Hotel. B. There is a heated indoor pool in every guest room of the hotel. C. You can go to the fitness center at any time in a day. D. The hotel includes a meeting room, which can hold over 200 people.
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根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。      Watching a sporting event with family and friends under the sun is a great experience in summer.    1   In the United States, heat exposure led to 8,000 deaths between 1979 and 2003. Luckily, a little prevention can go a long way towards making sure of an enjoyable day.      Know the danger      Heat-related illnesses do not require record-breaking temperatures to occur.   2   The body"s temperature can reach 106 or 107 degrees Fahrenheit on a 90-degree day, creating a potentially deadly situation. Factors such as age, weight or a medical condition can influence people.      Drink plenty of water        3   Sweating is your body"s key way to keep cool, so drink water to stay well hydrated(含水的) before you feel thirsty. A cool beer may sound perfect on a hot day, but drink responsibly. Alcohol stops the body"s cooling system and causes you to go to the bathroom frequently.          4          Wear light-colored and loosely fitting clothing, so air can go around your body and help keep you cool. A hat is a must to help you keep cool, since your head contains many blood vessels(血管), and sun block(防晒乳) is always a good idea.      Take action      What should you do if you are suffering from the heat while watching your favorite event?      Get up and go. It is a simple piece of advice, but could make the difference between a quick recovery and something more severe that requires medical attention. The ideal thing is to move yourself from the position you"re in to an area that is a little cooler.  5   A. Dress for the occasion B. Weather-related causes C. In hot weather, it is essential to stay hydrated. D. You may miss a little of the action, but it beats missing a lot. E. But when you add sun exposure to the crowds, the results can be deadly. F. It is also important to take advantage of services the equipment provides. G. Temperatures between 80 and 90 degrees Fahrenheit can be dangerous.
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Have you ever heard of blogs (博客)? If you haven"t, you should have. It"s here, it"s growing and it"s having an influence on our life. Surf the Internet and you"ll find blogs everywhere. A blog, shortened from "weblog", is a public Internet journal written by one person or a group of people. It is a website in which a person or a group can place news, personal thoughts, text, photos, video or audio files, or links upon which visitors can comment. A blog lets you post on the Internet without having to know web design or be technical. You are given an environment to make dated entries on the topic of your choice which are "published", so other people can read them.      Authoring a blog, maintaining a blog or adding an article to an existing blog is called "blogging". Blogging has revolutionized Internet publishing in the last several years because it gives everyone with Internet access the opportunity to become an online writer. Objects, such as "text and photos" in a blog can be called "blog posts", "posts", or "entries". The person who posts these entries is called a "blogger".      Now, somewhere around the world, a blog is created almost every 6 seconds. Because it"s great potential, Bill Gates views it as important as e-mail, BBS, and MSN. He"s trying to make blogs the important tools for future business communications. 1. A blog is            . A. a comment     B. an Internet journal C. a design D. a link 2. A person can do the following things in a blog EXCEPT _______. A. talk to others B. give comments     C. read articles D. enjoy photos 3. Who is a blogger? A. A person who posts letters.             B. A person who writes articles. C. A person who posts text or photos in a blog.   D. A person who is an online publisher. 4. According to the passage, the reason why blogs are so popular is that they ____. A. give everyone the chance to be an online writer B. can be created by people without much knowledge of computer technology C. enable a blogger to place news, personal thoughts, text and photos and give comments D. all of the above
阅读理解      根据短文内容，从短文后的选项中选出能填入空白处的最佳选项,选项中有两项为多 余选项。
The person behind you constantly kicks the back of your seat. Your talkative seatmate doesn"t understand your need for sleep. And the aircraft"s bathroom is a total mess. These situations can make even a short flight unbearable . Hopefully you don"t cause these unpleasant experiences for others.   1  .      Always recline(向后倾斜) your seat slowly. There"s nothing worse than suddenly being hit in the knees by the seat in front of you. In addition, don"t keep your seat reclined for the entire flight. Always keep it upright during mealtimes. And remember to put it in the upright position before going to the restroom (or anytime you leave your seat. )        2  Wait until the meal is done and all the food trays(盘子)have been collected . It"s hard for passengers to stand up to let you pass when they still have their food trays. And when using the bathroom ,always clean up after yourself -the next user will be grateful !      Keep your body -and your possessions -to yourself as much as possible so as not to crowd your in-flight seatmate(s) . Share the armrest , especially on a long flight . Also, be careful not to kick or push on the seat in front of you.      While some people enjoy chatting with other passengers during a flight, not everyone does. Some people may want to nap ,read or work.    3        If you are traveling with someone and want to chat, keep your voices low,   4    People can still hear through your headphones if the volume is too high.     When exiting the plane, if others are having trouble with their carry-on luggage . help them if you can.  If you can"t help ,wait patiently, and don"t push past people to get off the airplane. On your flight , remember the golden rule:   5   . A. Don"t leave your carry-on in the aircraft. B. If the conversation seems one-sided , you should notice it. C. Treat others the way you want to be treated! D. Avoid going to the bathroom during mealtimes. E. Instead ,you can set an example by following these common airplane courtesies(礼貌) F. it is not polite to talk loudly in the aircraft. G. If using electronic gadgets(小装置),keep the volume down.