题目
题型：不详难度：来源：
It’s not polite to arrive at a dinner more than 15 to 20 minutes late. The host or hostess usually waits for all the 21 to arrive before serving the meal. If someone is late，the food may be spoiled(变味)，and 22 may the host or hostess’ spirits．If you have to be 23 ， call and tell them to start 24 you．
It’s even worse to be early! The host or hostess will probably not be 25 ．If you are early，drive or walk around the block a few times，or just sit in your car until the right time．
Though it’s often 26 to arrive at a party on time，on the other hand，the host or hostess 27 guests to arrive and leave between certain times，so you can 28 at any time between the times he or she gives you．It’s nice to bring an empty stomach，but it’s even nicer to bring 29 present．The present should not cost a lot，or you might make the host or hostess 30 ．Flowers，wine，or a box of candy will be fine． 31 bring money as a present．In an introduction，the 32 of a name is：(1)the given name；(2)the family name．In other 33 ，the given name comes 34 . It’s important not only to learn and remember 35 ，but to repeat them often in conversation．After the introduction，we usually call friends by their 36 names．Older people may want you to call them by their titles and family names，such as “Mrs. Smith”，“Mr. Johnosn”，“Dr .Brown”.
A maiden(闺女)name is a 37 family name at birth. In the United States and Canada，after a woman 38 ，she takes the family name of her 39 in place of her maiden name．It is now becoming common，however，for women to 40 their maiden names after they get married,
小题1:.
| A．guests | B．visitors | C．customs | D．passengers |
| A．or | B．so | C．but | D．yet |
| A．tired | B． hungry | C．1ate | D．early |
| A．without | B．for | C．with | D．after |
| A．awake | B．ready | C．up | D．friendly |
| A．useless | B．impossible | C．unable | D．important |
| A．forces | B．invites | C．begs | D．orders |
| A．play | B．fly | C．arrive | D．start |
| A．a big | B．a small | C．a good | D．an expensive |
| A．pleased | B．satisfied | C．interested | D．uneasy |
| A．Never | B．Always | C．Do | D．Be sure to |
| A．spelling | B．calling | C．order | D． pronunciation |
| A．words | B．1etters | C．idioms | D．sentences |
| A．1ast | B．first | C．finally | D．in the middle |
| A．expressions | B．appearances | C．names | D．addresses |
| A．given | B．family | C．middle | D．pen |
A．ge ntleman’s | B．boy’s | C．woman’s | D．man’s |
| A．works | B．marries | C．bears | D．dies |
| A．husband | B．mother | C．father | D．sister |
| A． stop | B．give up | C．keep | D．find |
答案
小题1:.A
小题1:.B
小题1:.C
小题1:.A
小题1:.B
小题1:.D
小题1:.B
小题1:.D
小题1:.B
小题1:.D
小题1:.A
小题1:.C
小题1:.A
小题1:.B
小题1:.C
小题1:.A
小题1:.C
小题1:.B
小题1:.A
小题1:.C
解析
核心考点
试题【How to Be Polite at a Dinner Party? It’s not polite to arrive at a dinner more t】；主要考察你对题材分类等知识点的理解。[详细]
举一反三
Important words to learn:E Essential I improver A Advanced
Pump noun [C] DEVICE
1 A a piece of equipment which isused to cause liquid, air or gas to move from one place
gas pump SHOE
2[USUALLY PLURAL]US (UK COURT SHOE)8 type of plain shoe with a raised HEEL and no way of
fastening it to the foot which is worn by women
3 [USUALLY PLURAL] type of flat shoe, like a BALIET dancer’s shoe when is worn by women 4 [USUALLY PLURAL]UK a flat·shoe made of heavy cloth, which is worn by children for doing sports.
verb LIQUID/GAS
1 [T USUALLY·ADV/PREP] to forceliquid or gas to move somewhere:our latest machine can
pump a hundred gallors a minute , o The new wine is
pumped into stirage tanks.o The heart pumos blood
through the arteries/round the body. INFORMATION
2[T]INFORMAL to keep asking someone for information, especially in a way that is not direce:She was pumping mefor details of the new projece.
Idioms pump sb’s hand to SHAKE someone’s hand (="hold" their hand and move it up and down, especiallyIn order to greet them)·pump lron INFORMAL to lift
Heavy weights for exercise: These days both men andWomen pump iron far fitnets.
Pharsal verbs pump sth into sth to spend
Money trying to make something operate succesfully:
They had been pumpinh money into the business for someYears without seeing any results.
Pump sth out(M)REMOVE
1 to remove water or other liquid from something using a pump:We took turnspumping out the boat.PRODUCE2 INFORMAL DISAPPROVINGto produce words or loud music in a way that is repeated, forceful and continuous: The government keeps pumpingout the same old propaganda.O The car radio waspumping out music with a heacy beat.Pump out sth someone’s stomach is pumped out, aPoisonous substance is removed from it by being-sucked
Through a tube. She had to go to hospital Stomach pumped out.
Pump sth up [M] INFORMAL to make someone feel morecontident or excited: He was offering them advince andtrying to pump them up.O[R]The players were pumpingthemselves up by singing the national anthem, before thegame.
Pump sth up[M]1 to fill something with air using a pump: Have you pumped up the balloons yet?O I must pump the tyres up on my bike.2 INFORMAL to increase
something by a large amount:The US was able to pump up exports.O Let’s pump up the tolume a bit!
Pump-action /pamp ek/ n/adjective describes a device which operates by forcing song especially air ,in or out of a closed space or container, a pump-action shotgun , a pump action
Pump priming noun specialized the activity of helping a business ,programm ,economy etc to develop by giving it money. The government is carding small,pump-priming grants to single moter who are starting their own businesses.
Punnoun a humorous use of a word or phrase which has several meanings or which sound like another word:she made a couple of dreadful puns. This is a well-known joke based on a pun “What’s black and white and red all over A newspaper
Verb to make a pun
Punch
Noun (c)a forceful hit with a fist (="closed" hand) she gave him a punch lik on us in the nose effect
2 U the power to be interesting and have a strong effect on people ,I felt the performance speech presntation lacked punch DRnk 3 a cold or hot drink made by mixing fruit juices pieces of frut and often wine or other alcoholic drinks tool 4 a piece of equoce which cuts boles in a maena by pushing a piece of met through it a ticket punch have you seen the hole puneh anywhere?
Verb(t) hit 1 to hit someone or something with your FIST (="closed" hand);He punched him in the stomach.2 MALY US to hit with your fingers the bugins on a telephone or the kdys on a keys on a keyboard USE TOCL make a hole in something with a special piece of equipment:I was just punching holes in some sheets of paper .This belt’s too big .I’ll have to punch an extra hole in it.
Idioms punch sb’s lights out informal to hit someone repeatedly very hard punch the clock us to put a card into a special machine to record the times you amive at and leave work:After 17 years of punching the clock,he just disappeared one morning and was mever heard from again.
小题1:What does the word“pump”mean in “He ran in every five minutes to pump me about the case”?
| A．Talk with | B．ask for information. |
| C．Listen to | D．Provide with evidence |
| A．excited | B．interested |
| C．annoyed | D．annoyed |
| A．sums of money | B．Raw materials |
| C．informative and significant | D．intereing and powerful |
| A．fluent and impressive | B．logical and moving |
| C．informative and significant | D．interestitng and powerful |
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).
Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .
For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.
British Airways also says its customer care policies are applied within the company and staff are
taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
小题1:
We can learn from Paragraph 2 that .
| A． complaining customers are hard to satisfy |
| B． unsatisfied customers receive better service |
| C． Satisfied customers catch more attention |
| D． well-treated customers promote business |
The writer mentions “phone rage”(Paragraph 3) to show that .
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more attention |
| D．customers rely on their phones to obtain services |
What does the writer recommend to create delight?
| A．Calling customers regularly | B．Giving a “thank you” note. |
| C．Delivering a quicker service | D．Promising more gifts. |
If a manager should show his empathy (Paragraph6), what would he probably say?
| A．“I know how upset you must be.” | B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” | D．“I know it’s our fault.” |
Customer delight is important for airlines because .
| A．their telephone style remains anchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
Which of the following is conveyed in this article?
| A．Face-to-face service creatcs comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for airlines than for banks. |
In the early days of the automobile, almost every car maker raced his cars. It was the best way of gaining public notice. Henry Ford decided to build a racing car. Ford"s most famous race was his first one. It was also the last race in which he drove the car himself.
The race was in 1901, at a field near Detroit. All of the most famous cars had entered, but only two were left: the Winton and Ford"s. The Winton was famous for its speed. Most people thought the race was over before it began.
The Winton took an early lead. But halfway through the race, it began to lose power. Ford started to gain. And near the end of the race, he took the lead. Ford won the race and defeated the Winton. His name appeared in newspapers and he became well-known all over the United States. Within weeks of the race, Henry Ford formed a new automobile company. In the 1903, a doctor in Detroit bought the first car from the company. That sale was the beginning of Henry Ford"s dream. Ford said: "I will build a motor car for the great mass of people. It will be large enough for the family, but small enough for one person to operate and care for. It will be built of the best materials. It will be built by the best men to be employed. And it will be built with the simplest plans that modem engineering can produce. It will be so low in price that no man making good money will be unable to own one."
The Model T was a car of that kind. It only cost $850. It was a simple machine that drivers could depend on. Doctors bought the Model T. So did farmers. Even criminals.They considered it the fastest and surest form of transportation. Americans loved the Model T. They wrote stories and songs about it. Thousands of Model T"s were built in the first few years.
小题1:
What do we know about Henry Ford from Paragraph 1?
| A．He made good use of ideas from others. |
| B．He produced the first car in the world. |
| C．He knew how to improve auto parts. |
| D．He invented the production line. |
Why did Henry Ford take part in the 1901 car race?
| A．To show off his driving skills. |
| B．To draw public attention. |
| C．To learn about new technology. |
| D．To raise money for his new company. |
“That sale” in Paragraph 4 refers to .
| A．the selling of Ford cars at reduced prices |
| B．the sale of Model T to the mass of people |
| C．the selling of a car to a Detroit doctor |
| D．the sales target for the Ford Company |
What was Henry Ford"s dream according to the text?
| A．Producing cars for average customers. |
| B．Building racing cars of simple design. |
| C．Designing more car models. |
| D．Starting more companies. |
Alcohol may take a few minutes to be absorbed into the bloodstream and start action on the brain. Absorption rate is increased when drinking on an empty stomach or when consuming drinks mixed with fruit juice. To get rid of alcohol from the body is a very slow process and it is not possible to speed it up with any measures like a shower or having a cup of tea or coffee.
The present traffic ordinance states clearly that the limit of alcohol concentration is:
●50 milligrams of alcohol per l00ml of blood; or
●22 milligrams of alcohol per l00ml of breath; or
●67 milligrams of alcohol per l00ml of urine(尿液)
Drivers who cause traffic accidents, or who commit a moving traffic offence or are being suspected of drink driving will be tested.
Any drive found drinking beyond the limit will be charged. The driver declared guilty may be fined a maximum of HK﹩25,000 and be sentenced to up to 3 years in prison and punished for 10 driving-offence points; or temporarily banned from driving.
The same punishment applies to failing to provide specimens (样本) far breath, blood or urine tests without good excuse.
Drink driving is a criminal offence. Be a responsible, driver, think before you drink. For the safety of yourself and other road users, never drive after consuming alcohol.
小题1:The first paragraph is mainly about_____________.
| A．the introductions of driving skills | B．the damage of drinking to your body |
| C．the effect of drinking on driving | D．the process of alcohol being absorbed |
| A．alcohol | B．absorption | C．blood | D．process |
| A．Drinking below the drink driving limit has no effect on driving. |
| B．Alcohol is taken in more quickly when drunk with fruit juice. |
| C．Having a cup of tea helps to get rid of alcohol from the body. |
| D．50milligrams of alcohol per l00ml of breath is below the drink driving limit. |
| A．should provide specimens for testing |
| B．will be forbidden to drive for 3 years |
| C．will be punished for 10 driving-offence points |
| D．should pay a maximum fine of HK$25,000 |
The problem is twofold（双重的）.First, there is a limit on the number of people we can hold in mind and have a meaningful relationship with. That number is about 150 and is set by the size of our brain. Second, the quality of your relationships depends on the amount of time you invest（投入）in them. We invest a lot in a small number of people and then distribution what’s left among as many others as we can. The problem is that if we invest little time in a person, our engagement with that person will decline（减弱）until eventually it dies into “someone I once knew”.
This is not, of course, to say that the internet doesn’t serve a socially valuable function. Of course it does. But the question is not that it allows you to increase the size of your social circle to include the rest of the world, but that you can keep your relationships with your existing friends going even though you have to move to the other side of the world.
In one sense, that’s a good thing. But it also has a disadvantage. If you continue to invest in your old friends even though you can no longer see then, then certainly you aren’t using your time to make new friends where you now live. And I suspect that probably isn’ t the best use of your time. Meaningful relationships are about being able to communicate with each other, face to face. The internet will slow down the rate with which relationships end, but it won’t stop that happening eventually.
小题1:What is stressed in the first paragraph?
| A．The present situation of the internet. |
| B．The difficulty in communication on the internet. |
| C．The socially valuable function of the internet. |
| D．The role of the human mind in the internet communication. |
| A．appointment | B．connection | C．interview | D．agreement |
| A．the internet fails to play so valuable a role in communication as it promised |
| B．the Internet determines the quality of social relationships |
| C．the internet greatly increases the size of social circles |
| D．the internet communication is no less effective than the face-to-face talk |
| A．He is uncertain about it. | B．He is hopeful of it |
| C．He approves of it | D．He doubts it |
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